Your capacity to work effectively and influence others is largely driven by your ability to communicate in a confident and clear manner.

Our short course: Confident Communication - Improving your Confidence and Assertiveness, teaches you how to improve these traits.

Discover techniques that change your self-perception and improve your confidence and ability to communicate more effectively.

We focus on helping you develop assertiveness and confidence, which will enable you to speak up without compromising yourself and others.

These are skills you'll be able to use for communication both inside and outside your workplace.

Who should attend

This course is for anyone who wants to improve their confidence, learn how to be assertive and develop their communication skills for career success.

Skills you’ll learn

  • Confidently communicate with any audience
  • Assertive communication
  • Negotiation skills
  • Active listening skills

Learning outcomes

  • Discover techniques to shift your self-perception and confidence
  • Understand basic methods to control the impact of your emotions
  • Identify communication styles and how to respond appropriately
  • Learn assertiveness skills and techniques. Communicate with greater effectiveness and clarity in the moment
  • Improve your listening skills and ability to understand others' needs
  • Identify causes of conflict and learn strategies to manage conflict

About your instructor

  • head shot of Paul Mischel

    Paul Mischel

    Paul has an eclectic background spanning 29 years across multiple industries and excels in simplifying intricate concepts.
  • “[The best part of the experience was] being able to see everyone online - in some ways this was more engaging than in-person workshops. The facilitator was extremely engaging and knowledgeable. I gained practical tools and models I can implement in the workplace.”

    Natalie , Confident Communication

Why Swinburne?

Delivered by facilitators who are industry experts

Participant course training manual

Live Online delivery allows you to do the course from anywhere

Access to our team of Customer Development Advisors

Upcoming dates
Confident Communication
13 August 2024
09:15 AM - 04:00 PM
Confident Communication
11 October 2024
09:15 AM - 04:00 PM
Confident Communication
9 December 2024
09:15 AM - 04:00 PM

Download brochure

Download this document as a quick outline of the short course that can be printed and presented to your employer.
Live Online Delivery

Our Live Online delivery

Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face-to-face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.

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