Participants “surprised themselves”, noting the impact that taking on new skills and being a part of a collaborative, organisation supported, learning experience can mean to both their personal and professional lives.
Given the program’s initial success, NHP continued with a new learning team based at their Richmond site.
Key success factors
The program was a success with a percentage favourable score of 95 per cent highlighting the overall participant satisfaction with the program.
Additionally, program evaluation emphasised that:
- NHP is highly supportive of the development of their management team
- senior managers receive leadership and management training first, allowing them to mentor other personnel
- senior managers play a key role in the development of certificate IV participants' learning and the success of their work-based projects
- peer support contributes to the retention of the workforce and the cultivation of a lifelong learning culture.