Known
problems with the library catalogue
This page lists
known problems with the library catalogue. If you find other problems
please contact the library.
Known problems
Opera
browser problem
The
Opera browser is not supported. Opera cannot display a full record.
Emailing
My Subject Materials records from summary list and My List screens
Emailing My Subject Materials
items from the summary list screen or from My List causes major
system problems. Please avoid doing this.
There is no
solution to this problem at present.
Workaround:
Only email single items from the full record screen.
Cannot
add My Subject Materials items to My List
You cannot add
My Subject Materials items to My List.
There is no
solution to this problem at present.
Add to my list button does not change to Remove
Add to my list button does not change to Remove and the screen freezes.
Workaround: Try clicking on Search. If this doesn't work, you may need to close the catalogue session and start a new one.
My List does not display any items or the wrong list is displayed
You have clicked on Add to my list, My List displays the correct number of items you have added but when you click on My List there are no items or another list is displayed.
Solution A: check that you are still logged in. After several minutes of inactivity a time-out function is enabled and you may need to log in again. If you are logged in your name should appear at the top right hand corner of the screen under the My List, Login and Help icons.
Solution B: you may have used the browser back button and items that you have just added to My List are no longer available. Do not use the back button while using My List.
Clicking on the Search tab after working with My List changes the screen
You have finished working with My List and click on the Search tab to do another search but the screen looks a bit different from usual e.g. the Search tab is now green.
Workaround: close the catalogue session and start a new one to avoid further problems.
Blank
screen when clicking Go button more than once
If you click
the Go button more than once, your browser may "freeze"
and display a blank screen.
Workaround:
Only click the Go button once and wait for the search
to complete.If you see a blank screen you may need to close down
and restart your browser.
Keyword
search not matching anything
- odd error message
If
you do a keyword search that finds no results, the words "Publication
Date" are appended to the message:
"Sorry,
could not find anything matching
[your search term] Publication Date"
Solution:
This problem will be fixed in a future upgrade.
Workaround:
Ignore "Publication Date" in the error message.
Subject Materials Online: Getting back to the catalogue from an article
When
you click a link in the catalogue to go to an Subject Materials Online article
in PDF format, a redirect web page is sometimes inserted. You may
see this briefly before the article loads.
This
may cause problems when you try to go back. Clicking the Back button
will take you to the redirection page which then sends you back
the PDF article.
What
you need to do...
 Hold
down the small black arrow at the right of the Back button
to see your history.
Skip
to the second item from the top of the list (iPac) to get back to
the catalogue screen.
Searching
for My Instructor name
If
you enter the instructor name with a comma [for example: smith,
j] the results are misfiled on the Search Results screen.
The correct result will be on the previous screen.
There
is no problem if you just insert a space after the surname [ for
example: smith j ]
Workaround:
Enter instructor name like this: smith j
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