Lawrence J. Ring
Lawrence is Chancellor Professor of Business and the Executive MBA Alumni professor of Executive Education at the Raymond A. Mason School of Business at the College of William & Mary. His teaching and research interests focus on marketing management, and marketing and retailing strategy. In 1983, he co-founded the successful long running executive education program Strategic Planning and Management in Retailing. He has served on the boards of directors of five publicly-held retail companies.
Ronald L. Hess
Ronald is an Associate Professor of Marketing at the Mason School of Business at the College of William & Mary. He currently teaches Customer Experience Management and the Business-to-Business Marketing Career Acceleration Module (CAM) in the William & Mary MBA Program. His expertise involves managing the in-store and digital retail experience, improving customer satisfaction and improving customer profitability and customer lifetime value. Hess has also taught the Strategic Planning and Management in Retailing program for about 10 years, and has worked with many retailers in Australia, U.S., South America, Europe and Asia.
John S. Strong
John is the CSX Professor of Finance and Economics at the Raymond A. Mason School of Business at the College of William & Mary (USA). He received his master degree and PhD from Harvard, where he also has taught. Strong, focuses on financial analysis of retailing, especially in the areas of productivity analysis, project evaluation, acquisition valuation, the retail credit industry, and merchandise performance. He has taught the Strategic Planning and Management in Retailing program for almost two decades, and has worked with numerous retailers across Australia, the Americas, Europe, Africa and Asia.