VET Student Loans – applications to the government
You may apply to the Secretary for your HELP balance to be re-credited under section 71 of the VET Student Loans Act because:
- Swinburne, or a person acting on the provider’s behalf, engaged in unacceptable conduct in relation to your application for the VET student loan; or
- Swinburne has failed to comply with the Act or an instrument under the Act and the failure has adversely affected you.
Applications for re-crediting under section 71 of the Act must be made within five years after the census day for the course, or the part of the course, concerned, or within that period as extended by the Secretary.
The Secretary may re-credit a student’s HELP balance in relation to special circumstances if Swinburne is unable to act or is being wound up or has been dissolved; or has failed to act and the Secretary is satisfied that the failure is unreasonable.
For more information, visit the Department of Education, Skills and Employment's debt complaints page.