Every workplace experience’s conflict. Our Workplace Mediation short course equips you with valuable knowledge and skills to mediate workplace disputes internally, saving your organisation time and money.
Designed for managers and HR professionals, this course gives you the core skills to become an effective mediator.
You'll develop the ability to plan and run mediations that defuse workplace situations and resolve conflict effectively between two or more parties.
Learn how to identify which mediation systems and models to use, explaining procedures to each party.
Other tools you'll learn include; setting appropriate boundaries, developing guidelines for mediation, and working effectively with stakeholders.