Every workplace experience’s conflict. Our Workplace Mediation short course equips you with valuable knowledge and skills to mediate workplace disputes internally, saving your organisation time and money.

Designed for managers and HR professionals, this course gives you the core skills to become an effective mediator.  

You'll develop the ability to plan and run mediations that defuse workplace situations and resolve conflict effectively between two or more parties.

Learn how to identify which mediation systems and models to use, explaining procedures to each party.

Other tools you'll learn include; setting appropriate boundaries, developing guidelines for mediation, and working effectively with stakeholders.

Who should attend

This course is for managers and human resource professionals who want to expand their skills in mediation and conflict resolution.

Skills you’ll learn

  • Mediation
  • Effective communication
  • Active listening 
  • Conflict management and resolution

Learning outcomes

  • Facilitate a workplace mediation process
  • Develop mediation guidelines
  • Prepare effectively for mediation sessions
  • Where possible, settle disputes through mediation
  • Finalise and review mediations

About your instructor

  • Older looking man in professional clothing, smiling at the camera.

    Mark Lewis

    Mark is a coach and HR consultant whose extensive career has led him to work for organisations such as Crown and Caterpillar.
  • “The content was well covered, and the information pack given out will be a great future resource.”

    James , Mediation Training

Why Swinburne?

Delivered by facilitators who are industry experts

Participant course training manual

Live Online delivery allows you to do the course from anywhere

Access to our team of Customer Development Advisors

Upcoming dates
Mediation Training
21 August 2024
09:15 AM - 04:00 PM
Mediation Training
20 November 2024
09:15 AM - 04:00 PM

Download brochure

Download this document as a quick outline of the short course that can be printed and presented to your employer.

What your course could look like

Day 1
Understanding the history of disputes within an organisation, including the triggers for disputes
Determining the mediation requirements within the organisation
Understand different mediation models
Identify the parameters for a mediation system
Work with stakeholders to draft guidelines for the mediation process
Preparing for the mediation, including explaining the procedure to the parties, obtaining agreement to participate, understanding each party’s position and determining boundaries
Learn and use a wide range of communication techniques to mediate
Find areas of mutual agreement
Formulate options for resolution
Finalise agreement
Live Online Delivery

Our Live Online delivery

Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face-to-face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.

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