How to have a Difficult Conversation is a short course that teaches you the negotiation, planning, and self-reflective skills to turn difficult conversations into constructive ones.

Deepen your understanding of what creates workplace conflict and learn how to find harmonious solutions - ones that don't rely on aggression or unfair tactics.

You'll examine challenging workplace scenarios and receive a simple set of skills that improve your ability to deal with difficult conversations in a more confident and constructive way.

Who should attend

This course is designed for anyone who would like to improve their ability to participate in difficult conversations.

Skills you’ll learn

  • Active listening
  • Effective communication
  • Conflict management and resolution
  • Negotiation

Learning outcomes

  • Understand the drivers of difficult conversations
  • Establish the results of the conversation
  • Understand the need to address conflict and the desired outcome
  • Understand the effects of not having the difficult conversation
  • Listen actively and communicate assertively
  • Carry out basic negotiations
  • Create an action plan to have difficult conversations and anticipate outcomes
  • Apply resolution techniques and swiftly respond to unfair tactics

About your instructor

  • Cris Popp

    Cris is a leading trainer and coach who develops programs around resilience and leadership using positive psychology.
  • "Great session with valuable information. We learnt simple steps to coach people through a difficult conversation, I feel much more confident conducting a challenging conversation post this workshop. Our facilitator was really engaging and used great examples from her own experience and encouraged group discussions."

    Clarissa , How to have a difficult conversation

Why Swinburne?

Delivered by facilitators who are industry experts

Participant course training manual

Live Online delivery allows you to do the course from anywhere

Access to our team of Customer Development Advisors

Upcoming dates
How to Have a Difficult Conversation
26 July 2024
09:15 AM - 04:00 PM
How to Have a Difficult Conversation
2 October 2024
09:15 AM - 04:00 PM
How to Have a Difficult Conversation
10 December 2024
09:15 AM - 04:00 PM

Download brochure

Download this document as a quick outline of the short course that can be printed and presented to your employer.
Live Online Delivery

Our Live Online delivery

Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face-to-face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.

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