Overview

How to have a Difficult Conversation is a short course that teaches you the negotiation, planning, and self-reflective skills to turn difficult conversations into constructive ones.

Deepen your understanding of what creates workplace conflict and learn how to find harmonious solutions - ones that don't rely on aggression or unfair tactics.

You'll examine challenging workplace scenarios and receive a simple set of skills that improve your ability to deal with difficult conversations in a more confident and constructive way.

Who should attend

This course is designed for anyone who would like to improve their ability to participate in difficult conversations.

Skills you’ll learn

  • Active listening
  • Effective communication
  • Conflict management and resolution
  • Negotiation

Learning outcomes

  • Understand the drivers of difficult conversations
  • Establish the results of the conversation
  • Understand the need to address conflict and the desired outcome
  • Understand the effects of not having the difficult conversation
  • Listen actively and communicate assertively
  • Carry out basic negotiations
  • Create an action plan to have difficult conversations and anticipate outcomes
  • Apply resolution techniques and swiftly respond to unfair tactics

About your instructor

  • Cris Popp in a suit

    Cris Popp

    Trained as an ABC journalist, Cris has worked across numerous sectors and in diverse roles. He incorporates positive psychology, current research and real-world experience into his training. Cris uses various learning methods, including Neuro-Linguistic Programming, Mind Maps©, lateral thinking and more. A session with Cris is energising, effective, fun and invaluable.
  • Mechelle Moore in formal clothes,

    Mechelle Moore

    Mechelle is a creative and skilful facilitator, having worked in learning and development for over 20 years. She has had a successful career in management positions for medium and large companies. She uses her experience in adult education and leadership and management to help leaders, managers and teams grow. Mechelle is also a Certified GENOS Emotional Intelligence Practitioner.
  • "Great session with valuable information. We learnt simple steps to coach people through a difficult conversation, I feel much more confident conducting a challenging conversation post this workshop. Our facilitator was really engaging and used great examples from her own experience and encouraged group discussions."

    Clarissa , How to have a difficult conversation

Why Swinburne?

Delivered by facilitators who are industry experts

Participant course training manual

Live Online delivery allows you to do the course from anywhere

Access to our team of Customer Development Advisors

Upcoming dates
Day(s)
Time
How to Have a Difficult Conversation
Day(s)
2 October 2024
Time
09:15 AM - 04:00 PM
How to Have a Difficult Conversation
Day(s)
10 December 2024
Time
09:15 AM - 04:00 PM
How to Have a Difficult Conversation
Day(s)
3 March 2025
Time
09:15 AM - 04:00 PM
How to Have a Difficult Conversation
Day(s)
13 May 2025
Time
09:15 AM - 04:00 PM
How to Have a Difficult Conversation
Day(s)
25 July 2025
Time
09:15 AM - 04:00 PM
How to Have a Difficult Conversation
Day(s)
2 October 2025
Time
09:15 AM - 04:00 PM
How to Have a Difficult Conversation
Day(s)
10 December 2025
Time
09:15 AM - 04:00 PM

Download brochure

Download this document as a quick outline of the short course that can be printed and presented to your employer.
Live Online Delivery

Our Live Online delivery

Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face-to-face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.

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