How to have a difficult conversation

Overview

How to have a Difficult Conversation is a short course that teaches you the negotiation, planning, and self-reflective skills to turn difficult conversations into constructive ones.

Deepen your understanding of what creates workplace conflict and learn how to find harmonious solutions - ones that don't rely on aggression or unfair tactics.

You'll examine challenging workplace scenarios and receive a simple set of skills that improve your ability to deal with difficult conversations in a more confident and constructive way.

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Who should attend

This course is designed for anyone who would like to improve their ability to participate in difficult conversations.

Skills you’ll learn

Active listening
Effective communication
Conflict management and resolution
Negotiation

Learning outcomes

Understand the drivers of difficult conversations
Establish the results of the conversation
Understand the need to address conflict and the desired outcome
Understand the effects of not having the difficult conversation
Listen actively and communicate assertively
Carry out basic negotiations
Create an action plan to have difficult conversations and anticipate outcomes
Apply resolution techniques and swiftly respond to unfair tactics

About your instructor

Cris Popp

Trained as an ABC journalist, Cris has worked across numerous sectors and in diverse roles. He incorporates positive psychology, current research and real-world experience into his training. Cris uses various learning methods, including Neuro-Linguistic Programming, Mind Maps©, lateral thinking and more. A session with Cris is energising, effective, fun and invaluable.

Find our more about Cris (Cris Popp)
Mechelle Moore

Mechelle is a creative and skilful facilitator, having worked in learning and development for over 20 years. She has had a successful career in management positions for medium and large companies. She uses her experience in adult education and leadership and management to help leaders, managers and teams grow. Mechelle is also a Certified GENOS Emotional Intelligence Practitioner.

Find out more about Mechelle (Mechelle Moore)

"Great session with valuable information. We learnt simple steps to coach people through a difficult conversation, I feel much more confident conducting a challenging conversation post this workshop. Our facilitator was really engaging and used great examples from her own experience and encouraged group discussions."

Clarissa , How to have a difficult conversation

Why Swinburne?

Delivered by facilitators who are industry experts

Participant course training manual

Live Online delivery allows you to do the course from anywhere

Access to our team of Customer Development Advisors

Source

Upcoming dates

Day(s)

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