Graduate Certificate in Client Assessment and Case Management
Overview
The Graduate Certificate in Client Assessment and Case Management is designed to develop the skillset of experienced case management practitioners within the community services sector. There are 3 deliveries of this course:
- No to Violence (NTV) - focussing on strengthening your capabilities to facilitate behaviour change programs with men who use family violence.
- Boorndawan William Aboriginal Healing Service (BWAHS) - focussing on practitioners who work in Aboriginal Community-Controlled organisations in case management.
- Public - focusing on people who work in case management roles looking for a course to strengthen their case management skills.
All three deliveries meet Recommendation 209 of the Royal Commission into Family Violence to ensure you can be employed in that sector should you choose.
This is a nationally approved vocational course that is recognised throughout Australia.
You're invited to our 2025 Study Expo
Join us this January to meet academics, browse courses, get application help, explore our Hawthorn campus and find out all you need to know about starting in Semester 1.
Upgrade your skills
- Enhance case management skills
- Theoretical frameworks
- Enhance family violence knowledge and skills
- Promoting and managing diversity and inclusion
Stretch your career further
- Men's behaviour change group facilitator
- Family assessment worker
- Case worker
- Case manager
- Client assessment coordinator
Key codes
International student visa
International students in Australia who hold student visas are required to study full-time and on campus. Courses that are taught entirely online are only available to international students studying outside Australia or those in Australia who are not on a student visa. Online courses are not available to international students in Australia who hold a student visa.
Strong industry connections and co-creation
No to Violence (NTV)
Boorndawan Willam Aboriginal Healing Service (BWAHS)
Otherwise, students are connected through the organisations they already work at.
Qualifications
A minimum three-year tertiary qualification in an associated field, or equivalent (equivalency may include significant work experience* in a community sector organisation in a role involving assessment and case management services).
*Work experience: applicants are required to submit a resume/CV clearly detailing roles and duties including the Position Description, and duration of posts held, as well as copies of qualifications and academic transcripts.
Other requirements
- Applicants will be required to attend an interview.
- Applicants will need to demonstrate literacy and numeracy competencies.
- Students will need access to a computer with a reliable internet connection, with adequate speed and sufficient data allowance.
No to Violence (NTV) and Boorndawan Willam Aboriginal Healing Service (BWAHS) applicants need to submit a letter from your current employer confirming your position and duration of employment.
Admission requirements
Meeting the minimum entry requirements for the course does not guarantee an offer of a place. See admission requirements for general information about the admission process.
English language requirements
Satisfactory completion of one of the following:
- IELTS overall band of 6.0 (Academic Module) with no individual band below 6.0
- Swinburne’s English for Academic Purposes (EAP 5 Advanced level) with overall 65%, all skills 65% or above
- or equivalent measures available at English language requirements.
Need to undertake an English assessment for entry?
A prerequisite for many courses, the Pearson Test of English (PTE Academic) can now be done at our Hawthorn campus.
Credit transfer
Credit is granted in recognition of previous study and/or experience and allows students to gain advanced standing towards their course. Applicants are assessed on a case-by-case basis.
Recognition of prior learning
Recognition of Prior Learning (RPL) allows students to gain credit (advanced standing) towards their course in recognition of skills and knowledge gained through work experience, life experience and/or formal training. Applicants are assessed on a case-by-case basis.
Finding your fit
At Swinburne, we recognise that not one size fits all. If this course doesn’t meet all your study criteria, check out these alternatives.
-
Graduate Certificate of Counselling
-
Graduate Certificate in Forensic Behavioural Science
-
Master of Counselling
How credit points work
To gain the Graduate Certificate in Client Assessment and Case Management qualification, students must complete and be deemed competent in 10 units (seven core and three elective units).
The course includes a mix of delivery methods:
- No to Violence (NTV) and Boorndawan Willam Aboriginal Healing Service (BWAHS) deliveries are blended online with facilitated online classes and online work.
- Public delivery is blended with facilitated online classes, on campus classes and online work.
Your units
| Units of study | Unit code |
|---|---|
| Core units | |
|
Lead and influence ethical practice
Core unit |
BSBLDR806 |
|
Facilitate goal directed planning
Core unit |
CHCCSM001 |
|
Implement case management practice
Core unit |
CHCCSM002 |
|
Work with carers and/or families in complex situations
Core unit |
CHCCSM003 |
|
Undertake advanced client assessment
Core unit |
CHCCSM008 |
|
Manage and promote diversity
Core unit |
CHCDIV003 |
|
Lead own professional development
Core unit |
CHCPRP006 |
| Units of study | Unit code |
|---|---|
| Elective units | |
|
Establish change promoting relationship with users of domestic and family violence
Elective unit |
CHCDFV009 |
|
Promote accountability and assist users of domestic and family violence to accept responsibility
Elective unit |
CHCDFV010 |
|
Plan and conduct group activities
Elective unit |
CHCGRP002 |
| Units of study | Unit code |
|---|---|
| Elective units | |
|
Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities
Elective unit |
CHCDFV004 |
|
Manage responses to domestic and family violence in family work
Elective unit |
CHCDFV008 |
|
Establish change promoting relationship with users of domestic and family violence
Elective unit |
CHCDFV009 |
| Units of study | Unit code |
|---|---|
| Elective units | |
|
Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities
Elective unit |
CHCDFV004 |
|
Establish change promoting relationship with users of domestic and family violence
Elective unit |
CHCDFV009 |
2025 fees
Full fee* ($AUD)
$12,540
Skills first government-subsidised place* ($AUD)
$7,580
Concession rate* ($AUD)
$1,456
Yearly fee* ($AUD)
$0.00
2025 fees
Yearly fee* ($AUD)
$0.00
Fees are estimates only
The student tuition fees as published are subject to change given individual circumstances at enrolment. These fees apply for units studied in 2025 only and may change for units studied in future years. If part-time study is permitted, annual fees will be proportionally lower based on the number of units taken per semester.
Fees are estimates only
The indicative course fees shown apply to international students for the relevant year, based on a standard study load per year. Fees are assessed according to actual study load each semester, with variations to study load resulting in tuition fee adjustments. These fees generally include the Student Services and Amenities Fee (SSAF) and are subject to annual review. Enrolled students will receive reasonable notice of any fee changes before payment is due.
Skills first government-subsidised place
This training is delivered with Victorian and Commonwealth Government funding. To qualify for a government-subsidised place, you must meet various eligibility criteria. The course you’ve applied for must also be offering government-subsidised places. Swinburne will determine your eligibility by conducting a full assessment of your eligibility during the course application process.
How do I pay my fees?
You can pay your Swinburne fees in person, via credit card, BPAY, or at Australia Post. Check to see if loans and employer sponsored training are also available.
International students need to pay tuition fees up-front by the relevant due date. You can find the due dates on your Statement of Account.
To pay your fees:
- log in to My Financials
- check your Australian bank account details are correct
- check your Statement of Account to see how much you owe
- pay using your preferred payment method.
Concessions rates for vocational students
If you’re enrolling in a Certificate IV-level program or below, are eligible for a government-subsidised training place and hold a valid concession card, you may be eligible for a concession of 80 per cent off the published fee of your unit(s) tuition – which means you’ll only be charged 20 per cent of the published fee.
-
Study this course for free in 2024
You could have your tuition fees covered in 2024 thanks to the Victorian Government's Free TAFE for Priority Courses initiative.
Free TAFE for Priority Courses is available to any Australian citizen, permanent resident or New Zealand citizen.
There are other factors, too. The best way to find out if you’re eligible is to apply!
Student services and amenities fee
This funding serves to improve the student experience at Swinburne. You may use many or just some of the services and amenities that the fee provides.
From 1 January 2024, all Diploma level and above courses will contribute to the Student Services and Amenities fee. Below is the capped amount for 2025 as a guide ahead of fees for 2024 being announced.
Please refer to the Student Services Amenities Fee page for more information.
This funding serves to improve the student experience at Swinburne. You may use many or just some of the services and amenities that the fee provides.
This amenities fee is included within your annual tuition fee listed above. The fee shown is the capped amount for 2025.
Please refer to the Student Services Amenities Fee page for more information.
SSAF fee* ($AUD)
$365.00
SSAF fee* ($AUD)
$365.00
Scholarships
Scholarship applications for 2025 are open. Scholarships at Swinburne are about providing opportunity, promoting equity and recognising excellence and achievement. We want you to reach your potential and achieve your life and career goals.
Our handy guide will assist you to gather documents for your application.
When you apply for a Swinburne course, we automatically consider you for an international scholarship of up to 20 per cent off your course fees – no separate application required! Just apply for your Swinburne course of choice and when we review your course application, we will also assess you for an international scholarship.
Apply through an agent
Most international students use an education agent to help them through the application process. Swinburne has agents all over the world that can help you with your application to study. Search for a Swinburne representative in your country. If your country is not listed, please contact us.
Apply directly
Ready to take on a new challenge and reach your academic goals? If you already know which course you want to study and understand the entry requirements, what are you waiting for? Apply online!