Craig McCallum

General Manager

Craig has more than 20 years of strategic leadership experience in Vocational Education and Training, the University Sector, the Public Sectors in Victoria and NSW and in various ASX 150 and private enterprises. His passion has evolved towards identifying and extracting wisdom from both the world and research and turning that wisdom into practical tools to improve performance, strategy and importantly, lives; striving to help make the world a healthier and more richly fulfilling place.

Peter Firth

Head of Business Solutions

Peter is a proactive and results-oriented manager, that has a vast knowledge of market trends across a broad range of industries. He has a great ability to build and maintain strong relationships with internal and external stakeholders at all levels.

Jemma Soklev

Head of Learning

Jemma and her team create fast and flexible professional learning programs at Swinburne Professional. Her remit focusses on creating future ready professionals who can embrace the challenges that come with the future world of work and unlock the potential of Australian organisations.

Marion Ware

Head of Market Development and Strategy

Marion is a qualified marketing professional with 15 years' combined experience in the customer services, automotive, and hospitality industries. Marion develops, manages, and implements sales and marketing strategies for key target industries of Swinburne Professional. ‌

Suj Pillai

Manager, Customer Development

Suj is a seasoned professional in the education space with numerous years of experience in leadership roles. His team's focus is providing expert advice for Swinburne Professional development options and overseeing prospective student enquiries. They collaborate with stakeholders to achieve exceptional student experiences. Suj is also passionate about outcome-focused training so organisations can evolve in a dynamic environment.

Mitchell Bailes

Manager, Customer Relations

Mitchell guides the customer relations for all public program courses at Swinburne Professional. He manages the customer experience team and maintains the day-to-day operations of student enrolments, on-campus training rooms, and general student enquires. His passion to provide the best quality of service ensures the success of students whilst they study at Swinburne Professional.

Ralph El Helou

Manager, Consulting Projects

Ralph is a qualified project professional with over 15 years’ experience in project, account and client relationship management, including 10 years in Education, Training and Professional Development. He adopts a client-centric approach to plan, manage and improve capability initiatives, and specialises in large scale and complex projects. He ensures the project management team delivers all initiatives to scope, on time and on budget, whilst focusing on fostering long-term relationships with our clients.

Clarissa Stein

Manager, Brand Acquisition and Communications

Clarissa is a passionate and enthusiastic professional dedicated to providing high quality content. She manages and implements brand communications and end-to-end campaigns, gathering insights and articulating and implementing recommendations to drive brand performance.

Dr Justin Shimeld

Manager, Learning Engagement

Justin manages the processes, quality, and integration of university systems for Swinburne Professional to enable and streamline program operations for students, staff, and facilitators. Justin has worked in the education sector for 12 years, spanning projects in research, secondary and tertiary education.

Gurchet Singh

Manager, Compliance

Gurchet has worked as a facilitator, coach, lead assessor, and learning and compliance manager. He is an expert trainer and mentor with excellent organisational and project management skills. In his current role, he provides professional support and guidance across both consulting and public programs for Swinburne Professional.

Anoush Hovivyan

Facilitator Management

Anoush is a highly dedicated professional with over 15 years’ experience in corporate education, working for both private RTOs and Higher Education. Her expertise lies in Learning administration, RTO administration, Account Management, Consultant Management, Client Experience, and Facilitator Management. 

Pam Muthuarachchi

Manager, Business and Systems Analysis

Pam is a qualified IT professional with over 12 years’ combined local and international experience in education, banking and finance, retail, and customer service. She ensures the smooth alignment between the business processes and the infrastructure of the current information systems that are owned and used by Swinburne Professional.

Vivian Yu

Financial Analyst

Vivian thrives in her passion for delivering customer-focused services that consider stakeholder needs in accordance with organisational expectations. She manages daily finance operations to ensure data accuracy and integrity, and delivers financial analysis and reporting to stakeholders.

Other teams

Choose your path

  • Three people having a work meeting around a desk

    Professional development

    Expand your skills and advance your career through Swinburne Professional’s wide range of specialised courses. We deliver flexible, practical and agile ways for professionals to learn. 

  • People doing work together on a desk

    Workforce training

    Swinburne Professional works directly with organisations, government departments and corporate firms to produce end-to-end, tailored professional learning solutions.