Victorian Community Care and Education Training Service (VCCETS)

Social and emotional care support: Behaviours of concern

Duration 1 day
Delivery mode Face-to-face workshop
Maximum participants 20
Pre-requisites None
Assessment None


Course description

Learn to respond effectively to behaviours of concern of people. Information and skills are associated with handling difficult incidents rather than managing ongoing behavioural difficulties.

Learning objectives

  • Define and compare behaviours of concern and ongoing behaviour difficulties
  • Outline the understand the:
  1. Potential medical/health conditions which may cause behaviours of concern in clients
  2. Non-medical/health causes of behaviours of concern
  3. Early warning signs of behaviours of concern and their escalation
  4. Behaviours of concern as a conflict situation
  • Identify how our personal behaviours and communication styles can contribute to the expression of behaviours of concern
  • Discuss approaches to defuse behaviours of concern and what to do if the strategies do not work
  • Explain the importance of debriefing and taking care of yourself after dealing with a behaviour of concern

Target audience

This course is open to staff and volunteers of CHSP and/or HACC PYP providers in Victoria.

It's suitable for community care workers, direct care workers, and social support workers.

This course is suitable for all staff and volunteers wanting to build and/or refresh their understanding of behaviours of concern and how to respond effectively.

What to bring

Please bring along a notebook and pen to take your own notes. In addition, we’ll supply you with a workbook.


Sheree McDonald

Sheree McDonald

Sheree has provided executive coaching, professional supervision and training to CEOs, managers and teams in the health and welfare sectors.

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Receive a Victorian Community Care Education and Training Service (VCCETS) Certificate of Attendance upon completion of this course.

The certificate complements any existing qualifications you have working in the Commonwealth Home Support Programme (CHSP) and the Victorian Home and Community Care Program for Younger People (HACC PYP).

Statement of attainment

If you wish to be issued with a unit of competency statement of attainment, you will need to undertake further assessment. This assessment will cover both knowledge and skill components. You may be required to provide additional information about how you are applying your workshop training in the workplace.

For further details, please email

Book this course

Select your preferred location and date to make a booking:

Wednesday 15 May 2019 9.30am - 4.30pm Southern metropolitan Frankston Register now

Thursday 27 June 2019

9.30am – 4.30pm Loddon-Mallee  Maryborough  Register now

How to cancel

If you've booked and now you can't attend, you can email Please give us at least one week's notice, so we can offer your place to someone else.