Provide coaching in the workplace

GOCPCW801 Hawthorn, Online

On-campus unit delivery combines face-to-face and digital learning. For Online unit delivery, learning is conducted exclusively online.

Aims and objectives

This unit develops the basic professional skills and knowledge required to provide coaching in the workplace. It is written to address the International Coaching Federation (ICF) competency standards.


Upon completion of this unit participants will be able to:

  • Describe the context for the use of coaching as a high performance development strategy
  • Explain what coaching is and how it differs from mentoring and counselling
  • Identify your strengths as a coach and areas for further development
  • Use effective communication skills in the coaching relationship
  • Support the coach to set goals and develop action plans
  • Identify and use appropriate models of coaching
  • Coach individuals to do their best
  • Provide coaching to implement learning in the work place

This unit covers

  • The focus of the coaching session
  • Resistance to coaching
  • Difference between coaching, consulting and mentoring
  • Establishing the coaching agreement
  • The GROW model
  • Establishing trust and intimacy with the client
  • Starting the coaching session
  • Managing progress and accountability
  • Characteristics of an effective coach
  • The role of values in coaching

Coaching Skills:

    • Coaching presence
    • Active listening
    • Powerful questioning
    • Giving feedback
    • Creating awareness
    • Empowering beliefs for coaching
    • Designing actions
    • Planning and goal setting