Implement Customer Service Standards

BSBCUS403 Hawthorn, Online

Aims and objectives

This unit describes the skills and knowledge required to contribute to quality customer service standards within an organisation.
It applies to individuals who may be frontline managers, team leaders or supervisors who have responsibility for ensuring that customer service systems and customer service standards are implemented.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
 
Learning objectives
 
Participants will be able to
• Contribute to quality customer service standards.
• Implement customer service systems.
• Implement team customer service standards.