Aims and objectives
This unit describes the skills and knowledge required to contribute to quality customer service standards within an organisation.
It applies to individuals who may be frontline managers, team leaders or supervisors who have responsibility for ensuring that customer service systems and customer service standards are implemented.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Participants will be able to
• Contribute to quality customer service standards.
• Implement customer service systems.
• Implement team customer service standards.