Global ICT Practice

INF80039 12.5 Credit Points Hawthorn


  • One Semester or equivalent

Contact hours

  • 36 Hours



Aims and objectives

This unit provides students with the skills required to independently investigate the global context of the Information and Communication Technology (ICT) industry, and to navigate the associated professional, cultural and operational issues. ICT is an important enabler for global business operations today, yet how do we manage standards and practices that must span the geographic, political and cultural boundaries? Students will identify, analyse, and consider the technology trends that support globalisation and how these technologies are adopted in a local setting. They will also critically evaluate the validity of global ICT standards, in particular tools and methodologies such as ITIL/ISO20000, Project Management Body of Knowledge (PMBOK), Prince 2, and Capability Maturity Model Integration (CMMI).
Students who successfully complete this unit will be able to:

1. Apply problem solving and creative thinking to identify and develop innovative solutions to complex problems in the global ICT industry.
2. Critically analyse cultural models to understand the impact of culture on the adoption of technology and the operation of multicultural teams and apply this knowledge to a case scenario.
3. Develop and present a resolved project outcome that demonstrates understanding of, and engagement with, the major issues, challenges and opportunities in the global ICT industry.
4. Communicate effectively as a professional and function as an effective leader or member of a diverse team.