Ethics and Client Management
Duration
- One Semester or equivalent
Contact hours
- 36 hours
Prerequisites
Anti-requisite - Unit is similar in content.FIN60009 Ethics, Regulation and Client Management
Aims and objectives
This is a new unit which will replace FIN60009 subject to FASEA approval requirements
This unit prepares students to engage advanced critical and reflective skills in analysing the ethical principles and standards of professional practice in financial services, and to understand (and effectively apply) the legal compliance requirements of the financial adviser profession. Students learn to identify complex ethical issues and propose sound solutions; effectively apply resources available in support institutions; and use creative skills to improve the ethics regime of the profession. Client management concepts and principles are practised in the context of: enhancing communication, conflict resolution and trust building skills; developing ethical and legally compliant solutions to systemic problems; and applying recent theoretical developments in social psychology and behavioural finance to foster ethical cultures.
Students who successfully complete this unit will be able to:
1 Apply legal and regulatory requirements in professional contexts, and evaluate legal and moral consequences of non-compliance
2 Critically analyse complex situations that may lead to conflicts of interests and unethical behaviour, and provide ethical and professional solutions
3 Demonstrate advanced communication skills and effective application of client engagement psychology in financial planning contexts
4 Critically reflect on cognitive and behavioural patterns in financial decision making, and provide ethical client management solutions
5 Work effectively as a leader or a member of a team
2 Critically analyse complex situations that may lead to conflicts of interests and unethical behaviour, and provide ethical and professional solutions
3 Demonstrate advanced communication skills and effective application of client engagement psychology in financial planning contexts
4 Critically reflect on cognitive and behavioural patterns in financial decision making, and provide ethical client management solutions
5 Work effectively as a leader or a member of a team
Unit information in detail
- Teaching methods, assessment, general skills outcomes and content.
Teaching methods
Face to Face Mode:
(Weekly): Scheduled hours: Classes (12 x 3 hours)
OR
Block Mode
This unit will be delivered in block or intensive mode. Block mode may consist of blended, intensive and immersive teaching, which can include full day teaching and weekend teaching requirements – as specified in the Unit Outline.
Online Mode: SOL
Engaging with online content and discussions
Student workload:
For all teaching and learning structures (both face to face and online), students are expected to spend an average of 150 hours per unit in total over the duration of the study period
This includes all:
• Scheduled teaching and learning events and activities (contact hours timetabled in a face-to-face teaching space) and scheduled online learning events (contact hours scheduled in an online teaching space), and
To be successful, students should:
• Read all prescribed materials and/or view videos in preparation for each class
• Attend and engage in all scheduled classes (face to face or online)
• Start assessment tasks well ahead of the due date, and submit assessments promptly
• Read / listen to all feedback carefully, and consider it for future assessment
• Engage with fellow students and teaching staff (don’t hesitate to ask questions).
(Weekly): Scheduled hours: Classes (12 x 3 hours)
OR
Block Mode
This unit will be delivered in block or intensive mode. Block mode may consist of blended, intensive and immersive teaching, which can include full day teaching and weekend teaching requirements – as specified in the Unit Outline.
Online Mode: SOL
Engaging with online content and discussions
Student workload:
For all teaching and learning structures (both face to face and online), students are expected to spend an average of 150 hours per unit in total over the duration of the study period
This includes all:
• Scheduled teaching and learning events and activities (contact hours timetabled in a face-to-face teaching space) and scheduled online learning events (contact hours scheduled in an online teaching space), and
• Non-scheduled learning events and activities (including directed online learning activities, assessments, independent study, student group meetings, and research).
• Read all prescribed materials and/or view videos in preparation for each class
• Attend and engage in all scheduled classes (face to face or online)
• Start assessment tasks well ahead of the due date, and submit assessments promptly
• Read / listen to all feedback carefully, and consider it for future assessment
• Engage with fellow students and teaching staff (don’t hesitate to ask questions).
Assessment
Test (Individual) 10 - 20%
Report and Presentation (Group) 30 - 40%
Case Study (Individual) 10 - 20%
Reflective Essay (Individual) 30 - 50%
Report and Presentation (Group) 30 - 40%
Case Study (Individual) 10 - 20%
Reflective Essay (Individual) 30 - 50%
General skills outcomes
• Teamwork skills
• Problem solving skills
• Analysis skills
• Communication skills
• Ability to tackle unfamiliar problems
• Ability to work independently.
• Problem solving skills
• Analysis skills
• Communication skills
• Ability to tackle unfamiliar problems
• Ability to work independently.
Content
• Applications of the FPA Code of Professional Practice
• Recent developments in the institutionalised ethics regime of the financial planning services industry
• Complex ethical issues and dilemmas in financial planning services
• Conflicts of interest: understanding and managing systemic sources
• Advanced applications of professional conduct: applying integrity, resisting power pressure and giving voice to values
• Advanced management of client relationships
• Advanced communication and interpersonal skills
• Behavioural finance: managing cognitive bias and improving heuristics
• Advanced ethical reasoning and social intuitionist approaches to decision making
• Advanced conflict management skills: building empathy and trust
• Recent developments in the institutionalised ethics regime of the financial planning services industry
• Complex ethical issues and dilemmas in financial planning services
• Conflicts of interest: understanding and managing systemic sources
• Advanced applications of professional conduct: applying integrity, resisting power pressure and giving voice to values
• Advanced management of client relationships
• Advanced communication and interpersonal skills
• Behavioural finance: managing cognitive bias and improving heuristics
• Advanced ethical reasoning and social intuitionist approaches to decision making
• Advanced conflict management skills: building empathy and trust
Study resources
- References.
References
Students are advised to check the unit outline in the relevant teaching period for appropriate textbooks and further reading.