Aims and objectives
This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.
It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Participants will be able to
• Advise on customer service needs.
• Support implementation of customer service strategies.
• Evaluate and report on customer service.