Communication Skills for Telehealth

HEA60001 12.5 Credit Points Hawthorn, Hawthorn (Multi modal)


  • One Semester or equivalent

Contact hours

  • 24 hours Face to face, 12 hours online


Admission to:
GC-TAUD Graduate Certificate of Teleaudiology

Aims and objectives

This unit introduces students to counselling theory and skills as they apply to communication with clients in telehealth settings. Students will develop the ability to engage clients via online and remote access modalities, and listen actively and sensitively to people experiencing complex health concerns. They will also learn how to ask questions to form an accurate understanding of presenting issues and possible treatment options, and apply basic interventions to support a client’s health and adjustment to change. Students will utilise self-reflection to develop self-awareness, and learn how to support people from a diverse range of communities.

Unit Learning Outcomes (ULO)
Students who successfully complete this unit will be able to:
1. Apply knowledge of different communication skills to the telehealth setting, with a range of client groups and presenting issues.
2. Identify and evaluate how their interpersonal style and beliefs affect their interactions with individuals from diverse communities.
3. Reflect on and communicate their understanding of theories of behaviour change and their application to presenting issues.
4. Conduct a telehealth consultation that demonstrates a professional level of communication skills and self-reflection.