CRM and Threat and Error Management
Duration
- One Semester or equivalent
Contact hours
- Nil
On-campus unit delivery combines face-to-face and digital learning. For Online unit delivery, learning is conducted exclusively online.
Aims and objectives
This unit will enable the student to design and evaluate Crew Resource Management programs using contemporary skill measurements such as behavioural marker systems, non-technical skills (NOTECHS) elements and Line Operational Safety Audit (LOSA) data. The student will also gain an advanced understanding of Threat & Error Management (TEM) concepts as a countermeasure to Human Error.
1. Identify and describe core CRM concepts
2. Explain the Threat & Error Management Framework and its relationship with CRM
3. Apply CRM principles to domains outside of Flight Operations
4. Describe the relationship between culture, CRM and safety
5. Critically analyse industry problems from a CRM and safety perspective
6. Demonstrate through creative and informed individual written communications the application of analysis and theory to current practices and developments in CRM and Threat & error Management
Unit Learning Outcomes
Students who successfully complete this unit will be able to:
2. Explain the Threat & Error Management Framework and its relationship with CRM
3. Apply CRM principles to domains outside of Flight Operations
4. Describe the relationship between culture, CRM and safety
5. Critically analyse industry problems from a CRM and safety perspective
6. Demonstrate through creative and informed individual written communications the application of analysis and theory to current practices and developments in CRM and Threat & error Management
Unit information in detail
- Teaching methods, assessment, general skills outcomes and content.
Teaching methods
*Scheduled face to face: N/A
*Scheduled synchronous online Learning events: N/A
Non-scheduled online learning events and activities: 48 hours
Other non-scheduled learning events and activities including independent study: approx. 102 hours
*Scheduled synchronous online Learning events: N/A
Non-scheduled online learning events and activities: 48 hours
Other non-scheduled learning events and activities including independent study: approx. 102 hours
Assessment
| Types | Individual or Group task | Weighting | Assesses attainment of these ULOs |
| Assignment 1 | Individual | 25% | 1,4,5,6 |
| Assignment 2 | Individual | 35% | 1,3,5,6 |
| Assignment 3 | Individual | 40% | 2,5,6 |
Minimum requirements to pass this Unit
As the minimum requirements of assessment to pass a unit and meet all Unit Learning Outcomes to a minimum standard, a student must achieve:
(i) an aggregate mark of 50% or more, and
(ii) must complete all assignments.
Students who do not successfully achieve hurdle requirement (ii) in full, will receive a maximum of 44% as the total mark for the unit and will not be eligible for a conceded pass.
As the minimum requirements of assessment to pass a unit and meet all Unit Learning Outcomes to a minimum standard, a student must achieve:
(i) an aggregate mark of 50% or more, and
(ii) must complete all assignments.
Students who do not successfully achieve hurdle requirement (ii) in full, will receive a maximum of 44% as the total mark for the unit and will not be eligible for a conceded pass.
General skills outcomes
You will be provided with feedback on your progress in attaining the following generic skills:
• problem solving skills,
• communications skills,
• ability to tackle unfamiliar problems, and
• ability to work independently.
Content
• Crew Resource Management (CRM)
• Managing Risk
• Seeking Top Management CRM Endorsement
• Evolution of CRM programs
• Cross Cultural perspectives
• CRM Evaluation and Metrics
• CRM Course Design
• Line Operational Safety Audits (LOSA)
• CRM interventions as applied to Cabin Crew, Maintainers and Flight Dispatchers
• Threat and Error
• Using the TEM Model as Countermeasures to Avoid, Mitigate or Trap Human Error
• Managing Risk
• Seeking Top Management CRM Endorsement
• Evolution of CRM programs
• Cross Cultural perspectives
• CRM Evaluation and Metrics
• CRM Course Design
• Line Operational Safety Audits (LOSA)
• CRM interventions as applied to Cabin Crew, Maintainers and Flight Dispatchers
• Threat and Error
• Using the TEM Model as Countermeasures to Avoid, Mitigate or Trap Human Error
Study resources
- Reading materials.
Reading materials
Provided on Blackboard