Mediation is a process where someone who is not a participant of a dispute (the mediator), helps the disputing parties find options to resolve their conflict. The mediator does not provide advice or evaluate the outcome. This course provides the fundamental skills on how to be a mediator and also covers the policy framework around the management of mediation.
Who should attend?
Those who work in human resources or are managers who need additional tools in resolving disputes.
This course is delivered by Swinburne Professional. Our courses enable you to move forward in your career with the confidence that comes from knowing your skills are in demand.