Mediation Training
$900
Overview
Every workplace experience’s conflict. Our Workplace Mediation short course equips you with valuable knowledge and skills to mediate workplace disputes internally, saving your organisation time and money.
Designed for managers and HR professionals, this course gives you the core skills to become an effective mediator.
You'll develop the ability to plan and run mediations that defuse workplace situations and resolve conflict effectively between two or more parties.
Learn how to identify which mediation systems and models to use, explaining procedures to each party.
Other tools you'll learn include; setting appropriate boundaries, developing guidelines for mediation, and working effectively with stakeholders.
Who should attend
This course is for managers and human resource professionals who want to expand their skills in mediation and conflict resolution.
Skills you’ll learn
- Mediation
- Effective communication
- Active listening
- Conflict management and resolution
Learning outcomes
- Facilitate a workplace mediation process
- Develop mediation guidelines
- Prepare effectively for mediation sessions
- Where possible, settle disputes through mediation
- Finalise and review mediations
About your instructor
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Mark Lewis
Mark is a coach and HR consultant whose extensive career has led him to work for organisations such as Crown and Caterpillar.
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“The content was well covered, and the information pack given out will be a great future resource.”
James , Mediation Training
Why Swinburne?
Delivered by facilitators who are industry experts
Participant course training manual
Live Online delivery allows you to do the course from anywhere
Access to our team of Customer Development Advisors
Download brochure
What your course could look like
Course downloads
Timetables
Resources
Our Live Online delivery
Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face-to-face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.
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