Establishing a Customer Excellence Framework

This course is not available to international students.
Short course Hawthorn, Online Send me a link to this course

Have you ever wondered what makes customers come back to your organisation? A strong brand and solid customer loyalty are the main contributors to repeat business, but this doesn’t come out of nowhere.

A key component of driving positive brand associations and customer loyalty is high customer service standards that your team understand and execute.

This one-day course focuses on answering these questions: What are customer service standards? How do we put them in place? How do we get the customer-facing staff to understand, and adhere, to them? How can we scale up our customer service standard as we grow?

This course gives participants the ability to grow customer loyalty, set staff and customer expectations, scale up good service, measure the outcomes, and ensure that any customer service standards are able to be executed.

Who should attend?

People of all ages, skill levels, and experience get value from this course. It’s especially suitable for anyone in a small and medium sized enterprise who is either in a customer service role or leads a team with customer service responsibilities, as well as anyone in a larger organisation who has oversight over any function that has a customer-facing element.


1 day

Study modes

Face-to-face, Live online



(unless stated, Swinburne Professional courses do not attract GST)