Conflict within the workplace can impact on productivity and staff morale. Developing and maintaining positive relationships with internal and external stakeholders is essential within today’s diverse workforce. Resolution of conflict is essential. Identifying and dealing effectively with difficult people and situations involves positive communication, active listening and problem-solving skills.
Dealing with Workplace Conflict is a one day program, interactive in style and involves active participation in case study scenarios, group work and self-evaluation activities. You can reflect on conflict in your work environment and self-evaluate your response and management of these situations.
Who should attend?
Individuals and managers wanting to learn how to deal with many forms of conflict in the workplace.
$495 Tasmania (2018)
This course is delivered by Swinburne Professional. Our courses enable you to move forward in your career with the confidence that comes from knowing your skills are in demand.
“Brilliant. Have learnt some valuable skills that will help in both my professional and personal life."
Dealing With Workplace Conflict