In every aspects of our lives we face challenging situations - which is often due to people displaying challenging behaviours. This course is designed to assist you to identify what behaviours you find challenging and what can be done.
The course is designed to provide participants with a deeper understanding of why people behave in challenging ways. Participants will also examine their own triggers and be introduced to a range of strategies, tactics and techniques they can use in their own workplaces.
Whether your challenging behaviours come from staff, colleagues or customers, this course will provide you with a range of tools to help you deal more effectively with those challenging situations.
Who should attend?
People who need to learn how to deal with challenging behaviours in the workplace more effectively.
$495 Tasmania (2018)
* Please note that GST will be added for organisations requesting booking via invoice.
This course is delivered by Swinburne Professional. Our courses enable you to move forward in your career with the confidence that comes from knowing your skills are in demand.