Our people
Our team here at the Customer Experience and Insight Research Group comprises specialists in the fields of consumer psychology and behaviour, retailing, services, marketing, and management.
Led by Sean Sands, our team shares a unique background that combines academic training and commercial experience.
Leadership group
-
Professor Sean Sands
Director, CXI Research Group -
Dr Carla Ferraro
Associate Director, CXI Research Group
Research associates
| Name | Position | Contact | Location |
|---|---|---|---|
| Professor Jane Farmer | Director, Swinburne Social Innovation Research Institute | SPS149C | |
| Professor Lester Johnson | Professor, Marketing | BA1210 | |
| Dr Hassan Kalantari Daronkola | Lecturer | Hawthorn | |
| Associate Professor Axel Korthaus | Deputy Department Chair, Department of Business Technology and Entrepreneurship | BA1007 | |
| Dr Civilai Leckie | Senior Lecturer, Marketing | BA1020 | |
| Dr Doan Nguyen | Senior Lecturer, Marketing | BA1036 | |
| Ms July Nguyen | Senior Consultant | AGSE324 | |
| Dr Jessica Pallant | Lecturer, Marketing | BA1109 | |
| Associate Professor Mark Pickering | Associate Professor, Accounting | BA1219 | |
| Professor John Rodwell | Professor, HRM and Organisation Studies | BA1028 | |
| Dr Lois Shedd | Postdoctoral Research Fellow | AGSE324 | |
| Professor Emma Sherry | Department Chair, Department of Management and Marketing | BA1105 | |
| Dr Mony Sok | Lecturer, Marketing | BA1116 | |
| Dr Amna Yousaf | Lecturer, Management | BA1222 | |
| Dr Vlad Demsar | Lecturer, Marketing |
Professional staff
| Name | Position | Contact | Location |
|---|---|---|---|
| Kristy Horne | Client Liaison and Research Support | BA922 |
Adjunct fellows
| Name | Organisation |
|---|---|
| Dr Colin Campbell | University of San Diego, USA |
| Bernie Brookes | Executive Chairman across multiple organisations |
| Associate Professor Alexis Mavrommatis | EADA Business & Law School |
| Dr Eraj Ghafoori | AustralianSuper |
Explore more of our research group
Connect with us
Ensure you are always in the know and stay up to date with our latest news, upcoming events and seminars.
Did you know?
You can find out more about the Customer Experience and Insight Research Group on LinkedIn.
Want to contact the CXI Research Group?
There are many ways to engage with us. Whether you’re a student, from the media or an organisation interested in our professional development and training programs or consulting services, contact us via cxi@swinburne.edu.au.