ExChange benefits

As an ExChange member, you'll have access to the following range of benefits:

ExChange Pulse

ExChange Pulse is our quarterly omnibus customer experience survey of 500 Australian consumers. As a partner, you will receive a report made up of CX questions, ExChange partner questions, and your own set of exclusive and personalised questions.

Quarterly Omnibus Survey

5 exclusive questions

Insight and inspiration

Stay up to date with ever-evolving consumer needs and expectations. Through our tailored offerings, we outline the most relevant trends that currently shape the business and consumer arena, highlighting opportunities for you to innovate, optimise and leverage experience.

Inspiration pack

1 per year

Research briefing sessions (biannual)

2 tickets

Innovation seminar

10 tickets

X2 workshop

3 tickets

In-house presentation

1 per year

Executive education

Receive early access and an exclusive 10 per cent discount* to our highly sought-after executive education courses led by thought leaders and pragmatic practitioners.

Strategic Planning Management in Retailing
Brand Driven Business Transformation
*Does not combine with any other offer. Only applies for registrants from your organisation. Applicable on full registration.


Members are invited to fulfil the following commitments to the CXI Research Group: 

  • provide input into the development of exclusive CX Pulse questions

  • invest an annual fee of $8,000 (plus GST). 

We value diversity in our membership base to stimulate a variety of perspectives and ideas. To achieve this, we look for a balance of firms across a broad scope of regions and industries.

Connect with us

Ensure you are always in the know and stay up to date with our latest news, upcoming events and seminars.

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Did you know?

You can find out more about the Customer Experience and Insight Research Group on LinkedIn.

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Want to join our ExChange program?

To become an ExChange member here at the CXI Research Group, please contact Kristy Horne (Client Liaison & Research Support Officer) on +61 3 9214 5961 or via

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