How we work

Swinburne works with our clients to deliver quality learning programs. Here's how we go about it.

Swinburne Professional is one of Australia's leading professional education providers. A division of Swinburne University of Technology, we have created an agile, practical and flexible way for professionals to learn.

We have a relentless focus on two things: creating future-ready organisations and professionals, and managing our client relationships. In a time of exponential change, the success of any organisation is fundamentally linked to its ability to learn, adapt and thrive.

How we work with you

Swinburne Professional has established a methodology of working with our clients to ensure consistency and quality in the learning programs we deliver.

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Needs analysis:

Stage 1: Engagement and planning
Developing a detailed understanding of what your organisation needs.

 

Gear icon with settings levers.Customisation:

Stage 2: Current program evaluation
Stage 3: Detailed and customised design
Using proven frameworks to design a relevant and contemporary leadership and professional development suite of programs.

 

Gear icon with revolving arrows.‌Implementation:

Stage 4: Admin, program management and roll-out
Stage 5: Deliver, facilitation and assessment
Ongoing program and project management supported by efficient and effective end to end processes. Engaging and impactful learner experience and learner journey.

 

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Feedback and continuous improvement:

Tracking your program from initiation through to participant feedback and evaluation mechanisms. Sharing this information with our project team to ensure improvements in everything we do.

 

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Collaboration and relationship building:

Underpinned by our passion to collaborate and build relationships where your organisational needs and our expertise align.

Customer satisfaction

Over 1,500 participants gave us feedback, and the findings have delivered an average 95% overall satisfaction rate. In short, we deliver on high quality professional learning.

Ron Hooton, CEO of Vision Australia.
At every step of our learning, the program adapted to our needs as an organisation.

Ron Hooton CEO - Vision Australia