VET FEE-HELP (discontinued in 2018)
The Government ended the VET FEE-HELP Loan scheme on 31 December 2018 for all continuing students. New VET FEE-HELP Student Redress remedies commenced on 1 January 2019.
The Department of Education and Training can now remove a student's VET FEE-HELP debt if it was incurred because of inappropriate conduct by a VET FEE‑HELP provider or their agent. The VET Student Loan Ombudsman (VSLO) in the Office of the Commonwealth Ombudsman is the primary contact point for any person who believes that they have a VET FEE-HELP debt which they should not have.
If you believe you have a debt you shouldn’t you can find information about how to make a complaint, how the VSLO can help and FAQs at https://vet.ombudsman.gov.au/. A fact sheet available at https://vet.ombudsman.gov.au/how-we-can-help also provides information about the new VET FEE-HELP Student Redress Measures.
You can also check your VET FEE-HELP debt records by logging on to the myUniAssist portal at:https://app.heims.education.gov.au/myuniassist/Forms/Logon.aspx. You will need your Commonwealth Higher Education Student Support Number (CHESSN) to log on. Your CHESSN will be in documentation sent to you by the VET FEE-HELP provider.
If you are not able to locate your CHESSN, you can check your HELP debt records in your myGov account. If you do not have a myGov account, you can set one up by selecting “Create an account” from this link. For more information about myGov accounts call 13 28 61.
This does not apply to VET Student Loans.
VET FEE-HELP end dates depend on your status:
- If you didn't opt-in to continue VET FEE-HELP, your loan end date was 31 December 2016.
- If you opted-in to continue VET FEE-HELP, but didn't complete the VET FEE-HELP 2018 extension form, your loan end date was 31 December 2017.
- If you opted-in and completed the VET FEE-HELP 2018 extension form, your VET FEE-HELP loan end-date is 31 December 2018.
If you are continuing your studies and enrolling into further units of study, you will need to make other arrangements to pay or defer your tuition fees for any census dates that are after your VET FEE-HELP Loan end-date.