2020 to be confirmed (9am–5pm with meals provided).
Customer expectations for a seamless and engaging customer experience have increased drastically over the past few years. The biggest challenge facing companies is keeping pace with those rising expectations in the physical and digital environments.
For executives and leaders, developing the most optimal customer experience improvement strategy is a daunting task. It isn’t about improving everything that a customer touches but improving the most important touch points that lead to the best performance and financial outcomes. Managing the customer experience has become the most important priority for companies operating in a competitive marketplace. This program helps a wide variety
of businesses develop transformative and innovative strategies to compete and win with the customer experience.
Who should attend?
- Senior managers and leaders from all sectors of banking, retailing, agencies and many other industries that have a customer experience orientation
- Managers and business improvement employees responsible with customer experience improvement responsibilities
- State, area and complex managers that manage daily operations and interactions with customers
Swinburne University, AGSE Building, Hawthorn VIC, Australia
Early bird A$3,500 incl. GST. (Early bird rate ends 27 September 2019.)
Full registration A$4,200 incl. GST.
To register, please click here to select tickets or download and complete the registration form below.