Faculty of Business and Law

Customer Experience and Insight (CXI) Research Group

Our staff

The CXI Research Group team comprises specialists in the fields of consumer psychology and behaviour, retailing, services, marketing, and management.

Led by Sean Sands, our team shares a unique background that combines academic training and commercial experience.

Leadership group

Name Position Contact Location
Associate Professor Sean Sands Director CXI Research Group AGSE323
Dr Carla Ferraro Associate Director, CXI Research Group AGSE323
No matching researcher found.

Research associates

Name Position Contact Location
Professor Jane Farmer Director, Swinburne Social Innovation Research Institute
SPS149c
Professor Lester Johnson Professor, Marketing
BA1210
Veronika Kadomskaia Senior Consultant
BA922
Dr Hassan Kalantari Daronkola Lecturer
Hawthorn
Associate Professor Axel Korthaus Deputy Department Chair, Department of Business Technology and Entrepreneurship
BA1007
Dr Civilai Leckie Senior Lecturer, Marketing
BA1020
Dr Doan Nguyen Senior Lecturer, Marketing
BA1036
Ms July Nguyen Senior Consultant
AGSE324
Dr Jessica Pallant Lecturer, Marketing
BA1109
Associate Professor Mark Pickering Associate Professor, Accounting
BA1219
Professor John Rodwell Professor, HRM and Organisation Studies
BA1028
Dr Lois Shedd Postdoctoral Research Fellow
AGSE324
Professor Emma Sherry Department Chair, Department of Management and Marketing
BA1105
Dr Mony Sok Lecturer, Marketing
BA1116
Dr Amna Yousaf Lecturer, Management
BA 1222

Professional staff

Name Position Contact Location
Kristy Horne Client Liaison and Research Support BA922

Adjunct fellows

NAMEORGANISATION
Dr Colin Campbell University of San Diego, USA
Bernie Brookes  
Professor Alexis Mavrommatis EADA Business School
Eraj Ghafoori