Ms Renée Roberts
Appointed by the Minister for Training and Skills
The theme running through Renée’s career is one of transforming a business’s operations, performance and culture, through a focus on customer and business outcomes by ensuring a healthy and mindful workplace.
Renée holds a Bachelor of Business from Swinburne University, Melbourne and a Master of Applied Finance, Macquarie University, NSW. She is a Senior Fellow FINSIA (Financial Services Institute of Australia) and a Graduate of the Australian Institute of Company Directors. She is a certified executive coach and a member of the Swinburne University Council. She has held various not for profit board roles. In October last year, Renée completed the Harvard Business School’s Advanced Management program.
In a 27-year career in banking with NAB, Renée Roberts has worked across most areas of financial services including operations, risk, technology, collections, retail, private, business and corporate banking, strategy, finance, projects. This has enabled Renée to develop competencies which include; risk management, operational management, financial and strategic planning, sales leadership, relationship management (customer and third party), productivity improvement (including outsourcing, offshoring lean, six sigma, digitisation), leadership, change management, internal auditing, governance, regulatory relationship management and analytics.
In her most recent role with NAB as Group Executive, Enterprise Services and Transformation, Renée reported to the CEO and was responsible for over 10,000 people (40% of the Group’s cost base), outsourced operations in India, technology, retail and business lending operations, transaction processing, payments operations, market operations, custodian operations, property, procurement, fraud operations, customer complaint management, regulatory and financial reporting, data and analytics, customer led process design and transformation, HR operations, 1000 project people, and delivery of A$1.2bn of change. She was also accountable for reporting to the Board IT sub committee who provided oversight over the Bank’s IT major projects.
Prior to this role, Renée was the Chief Risk Officer in Bank of New Zealand (BNZ), a 100% subsidiary of the NAB. In the 3 years she and her husband lived in Auckland, NZ, Renée led a transformation of the risk culture, together with improving the operational and financial resiliency of the Bank.
Other overseas roles included Head of Private Financial Services Great Britain, Regional Audit Manager, Business and Personal Financial Services, Europe; and Area Manager, Retail Financial Services, Northern Bank, Belfast.
- Resources Committee member (2016-current)
- Audit and Risk Committee member (2017-current)