Victorian Community Care and Education Training Service (VCCETS)

Social and emotional care support: Motivational interviewing and active listening

Duration 2 days
Delivery mode Face-to-face workshop
Maximum participants 20
Pre-requisites None
Assessment None


Course description

Develop key principles of motivational interviewing and their application, and build on your current levels of counselling skills to support changes in a person’s behaviour.

Learning objectives

  • Identify the key principles of motivational interviewing
  • Describe the principles of basic conversational techniques
  • Apply motivational interviewing strategies and techniques
  • Demonstrate the importance and function of “change talk”
  • Deal with ambivalence and resistance

Target audience

This course is open to staff and volunteers of CHSP and/or HACC PYP providers in Victoria.

It's suitable for managers, team leaders, coordinators, supervisors, HACC PYP assessors, and nursing and allied health professionals.

What to bring

Please bring along a notebook and pen to take your own notes. In addition, we’ll supply you with a workbook.


Karen (Kaz) Mitchell

Karen (Kaz) Mitchell

Kaz is a fully qualified counsellor and psychotherapist with a Masters’ Degree, currently working in private practice as well as teaching at the Australian College of Applied Psychology. 

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Receive a Victorian Community Care Education and Training Service (VCCETS) Certificate of Attendance upon completion of this course.

The certificate complements any existing qualifications you have working in Commonwealth Home Support Programme (CHSP) and Victorian Home and Community Care Program for Younger People (HACC PYP).

For further details, please email

Statement of attainment

If you wish to be issued with a unit of competency statement of attainment, you will need to undertake further assessment. This assessment will cover both knowledge and skill components. You may be required to provide additional information about how you are applying your workshop training in the workplace.

Book this course

Select your preferred location and date to make a booking:

Wednesday 15 May & Thursday 16 May 2019 9.30am - 4.30pm Loddon-Mallee Bendigo Register now
Monday 20 May & Tuesday 21 May 2019 9.30am - 4.30pm Gippsland Bairnsdale Register now
Thursday 30 May & Friday 31 May 2019 9.30am - 4.30pm Northern metropolitan Bundoora Register now
Thursday 6 June & Friday 7 June 2019 9.30am – 4.30pm Western metropolitan Yarraville Register now
Thursday 13 June & Friday 14 June 2019 9.30am - 4.30pm Eastern metropolitan Wantirna Register now

How to cancel

If you've booked and now you can't attend, you can email Please give us at least one week's notice, so we can offer your place to someone else.