Victorian Community Care and Education Training Service (VCCETS)

Managing and leading in a change environment: Reflect on and improve own practice

Duration 1/2 day and online follow up
Delivery mode Face-to-face workshop and online
Maximum participants 15
Pre-requisites None
Assessment None


Course description

Gain an overview of the skills and knowledge required to evaluate and enhance your own practice through a process of reflection and ongoing development within a change environment to meet quality requirements. Attendance at this course includes a follow-up online component which will assist you to implement learnt strategies in your workplace.

Learning objectives

  • Discuss the change environment and strategies to build and maintain your own resilience to support good practice within the work environment
  • Undertake a structured process to reflect on and improve your own practice and create a personal development plan that includes goals, timeframes and ways of measuring progress
  • Establish a journal to document your personal development plan

Target audience

This course is open to staff and volunteers of CHSP and/or HACC PYP providers in Victoria.

It is suitable for assessors, nursing and allied health professionals, social support workers, community care workers and direct care workers.

This course is suitable for staff without direct staff management responsibilities.

This course is not recommended for those with staff management responsibilities. These staff should instead consider Reflect on and improve own management practice.

What to bring

Please bring along a notebook and pen to take your own notes. In addition, we’ll supply you with a workbook.

Follow-up webinar

The time between the face-to-face training session and the follow-up webinar is an opportunity to implement what you have learned and engage in some reflective practice. You will complete a Personal Development Plan (PDP) that includes goals, timeframes and ways of measuring progress, and implement some of the actions towards the implementation of that plan.

The follow-up webinar will last approximately one hour. Prior to the webinar you will receive a survey asking about any issues you have had developing and implementing your PDP. Your answers will help structure the content of the webinar.

At the end of the webinar you will have:

  • Identified some of your personal blocks to reflective practice and developing your PDP
  • Developed some strategies for removing these blocks

What technology do I need participate in the webinar?

The webinars are conducted using Zoom. Get more information on Zoom, including tutorials. You do not need to create a Zoom account.

  • You will need a laptop/desktop computer with internet access
  • You do not need a webcam, although can use one if you want to
  • To participate in the conversation you can use a headset with microphone connected to your laptop/desktop computer, or you can use a phone to dial in for the audio. If you are using your computer for audio, you will need speakers or headphones to hear.

Enrolled participants will be emailed a link to access the webinar.


Receive a Victorian Community Care Education and Training Service (VCCETS) Certificate of Attendance upon completion of this course.

The certificate complements any existing qualifications you have working in the Commonwealth Home Support Programme (CHSP) and the Victorian Home and Community Care Program for Younger People (HACC PYP).

Statement of attainment

If you wish to be issued with a unit of competency statement of attainment, you will need to undertake further assessment. This assessment will cover both knowledge and skill components. You may be required to provide additional information about how you are applying your workshop training in the workplace.

For further details, please email

Book this course

Select your preferred location and date to make a booking:

Wednesday 5 June 2019 * 1pm – 4.30pm Southern metropolitan Rosebud Register now
Thursday 6 June 2019 * 9.30am - 1pm Gippsland Wonthaggi Register now

*Follow up webinars
Ararat: Monday 3 June, 11.30am – 12.30pm
Wonthaggi: Friday 21 June, 9.30am – 10.30am
Rosebud: Friday 21 June, 2pm – 3pm

How to cancel

If you've booked and now you can't attend, you can email Please give us at least one week's notice, so we can offer your place to someone else.