Victorian Community Care and Education Training Service (VCCETS)

Managing and leading in a change environment: Leading in ambiguity

Duration One day
Delivery mode Face-to-face workshop
Maximum participants 15
Pre-requisites None
Assessment None


Course description

Learn the skills to lead and manage in times of uncertainty and ambiguity. You will gain an understanding of the importance of resilience during change. And, gain the tools and techniques for building and maintaining resilience in yourself and your team.

Learning objectives

  • Analyse the potential sources of stress in the work environment impacting on yourself and your team
  • Have a range of tools to help staff in times of high ambiguity
  • Develop strategies to build and maintain resilience in yourself and your team
  • Design approaches to monitor stress levels within a team

Target audience

This course is open to staff and volunteers of CHSP and/or HACC PYP providers in Victoria.

It's suitable for managers, team leaders, coordinators and supervisors.

This course is suitable for staff with management responsibilities.

What to bring

Please bring along a notebook and pen to take your own notes. In addition, we’ll supply you with a workbook.


Adam Le Good

Adam Le Good

Adam has developed and conducted a wide variety of management and personal development programs for a broad cross section of clients since 1988.

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Receive a Victorian Community Care Education and Training Service (VCCETS) Certificate of Attendance upon completion of this course.

The certificate complements any existing qualifications you have working in Commonwealth Home Support Programme (CHSP) and Victorian Home and Community Care Program for Younger People (HACC PYP).

For further details, please email

Statement of attainment

If you wish to be issued with a unit of competency statement of attainment, you will need to undertake further assessment. This assessment will cover both knowledge and skill components. You may be required to provide additional information about how you are applying your workshop training in the workplace.

Book this course

Select your preferred location and date to make a booking.

Thursday 23 May 2019 9.30am - 4.30pm Barwon-South Western Geelong Register now

How to cancel

If you've booked and now you can't attend, you can email Please give us at least one week's notice, so we can offer your place to someone else.