Help available at Swinburne
Business hours: Monday to Friday, 9.00am - 5.00pm
Swinburne International Student Advisers are available to help you during business hours.
Telephone: 03 9214 6741
After hours: Monday to Friday, 5.00pm - 9.00am and 24 hours a day Saturday and Sunday
Outside business hours, phone the Swinburne after-hours assistance line.
T: 1800 022 168
(Free call from landlines anywhere in Australia. Standard mobile phone rates apply).
- Dial 000 for police, ambulance and fire brigade.
- Call Swinburne Security on (03) 9214 3333.
Safety tips and advice
Safety on campus
Swinburne Security provides a 24-hour on-campus service, including CCTV. This includes an escort service where we will walk you to your car, the train station or another destination close to campus. Phone: 03 9214 3333
The Safer Community Program is your one-stop shop for all student welfare support and campus security services. Safer Community aims to encourage students and staff to play a significant part in campus safety by looking out for one another.
Swinburne Night Bus - Get safely to a nearby carpark or public transport at night.
Safety at home
- Have your keys ready well before you reach the door of your house.
- Check to see that windows and doors are in good condition and have secure locks.
- Make sure that all windows and doors are locked when you go out.
- Never leave cash or credit cards lying around.
- Don’t leave spare keys outside or in a garage or shed.
- Keep house and car keys separate.
- If you are going away, tell someone you trust where you are going and when you will be back.
- Fire safety - for information about fire safety in the home, please visit the Metropolitan Fire Brigade.
- Your belongings
- Make a list of your possessions (including make, model and serial numbers) for reference.
- Keep photographic records of valuables.
- Insure your possessions against loss or theft.
Safety in Melbourne
- You must fulfil the legal requirements and be aware of the correct procedures before you drive. Learn more about driving in Australia at VicRoads and the Transport Accident Commission.
- Have your keys ready well before you reach the door of your car.
- Always lock your car when you are not using it.
- Make sure laptops, mobile phones and valuables are not visible in an empty car.
- Public transport
- For information about travelling safely on the public transport system, go to Public Transport Victoria.
- Don’t carry large amounts of cash with you.
- Memorise your PIN (personal identification number). Never write down your PIN or give it to anyone else.
- Be aware of others around you at an ATM (automatic teller machine) and try not to use them at night or in poorly lit areas.
- When you use an ATM, go with a friend and leave as soon as you have your money.
- Your belongings
- If you have a bicycle, always lock it up to a fixed object with a good-quality D-lock by its frame and wheel.
- Try not to use a computer case when carrying a laptop; carry it in a less obvious bag. Back up your work and keep it separate from your laptop.
- Avoid displaying expensive items such as mobile phones in busy public places.
- Carry your bag close to you with the clasp facing inwards or strap over your shoulder. If someone grabs your bag, let it go – your safety is more important.
- Being out at night
- Find suitable and safe routes to petrol stations, shops and your local police station.
- Walk in pairs in well-lit areas and on busier streets, not dark alleyways and side-streets.
- If you feel threatened
- Avoid confrontation - it is better and safer to walk away if you are being provoked.
- If you think you are being followed, cross the street, and if you are still worried, move as quickly as possible to a public area and then telephone for help.
Support and advice
- Student Counselling Service - A free and confidential service available for all Swinburne students on all campuses.
- Study Melbourne Student Centre- support staff can help to assess the nature your legal queries and refer you to an appropriate legal organisation.
- Victoria Police - Non-urgent advice or information, or if you need to report a non-urgent matter, like lost property.
- Victims of crime helpline - Free information and support for victims of crime.
|China||Consulate General of the People's Republic of China||(03) 9822 0604|
|India||India Consulate General of India, Melbourne
High Commission of India in Australia, ACT
|(03) 9384 0460
(02) 6273 3999
|Indonesia||Consulate-General of the Republic of Indonesia||(03) 9525 2755|
|Korea||Consulate-General of the Republic of Korea||(02) 9210 0200|
|Malaysia||Consulate of Malaysia||(02) 9327 7596|
|Oman||Consulate-General of the Sultanate of Oman||(03) 9820 4096|
|Pakistan||Consulate-General of Pakistan||(02) 9222 1806|
|Saudi Arabia||Saudi Arabian Cultural Mission||(02) 6269 3170|
|Sri Lanka||Consulate of the Democratic Socialist Republic of Sri Lanka||(03) 9802 0255|
|Thailand||Royal Thai Consulate-General||(03) 9533 9100|
|United Arab Emirates||Embassy of the United Arab Emirates||(02) 6286 8802|
|Vietnam||Consulate-General of the Socialist Republic of Vietnam||(02) 9327 2539|