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Frequently Asked Questions (FAQ)

If you have a Swinburne account, Ask George is the best place to have your questions answered. Otheriwise we've covered some of the basics of Orientation below:

TAFE and Higher Education
Orientation
Where do I ...
Accommodation
Computing and Information Technology
Important Resources
Student Services
Getting to campus and around
Activities, Clubs, Socialising

TAFE and Higher Education

TAFE students are undertaking Certificate, Diploma and Advanced Diploma courses.

Higher Education (HE) students are undertaking Bachelor (undergraduate) courses or postgraduate courses such as Graduate Certificate, Graduate Diploma, Masters and PhDs.

Orientation

Do I have to attend orientation?

Answer:
Yes, there are several compulsory academic sessions and some optional social sessions. Visit the orientation programs for further information.
What do I need to bring to orientation?

Answer:
A copy of your orientation program, a notepad, a pen.
Can I bring my friend/parents to orientation with me?

Answer:
We recommend that you come to orientation alone. Remember, all students at orientation are in the same boat as you so it's a great opportunity for you to meet people in your course and make new friends.
What should I wear at orientation?

Answer:
Casual clothing with comfortable footwear (you will take part in a campus tour).

Where do I ...

Where do I get my Swinburne Student Card?

Answer:
See Student Cards.
Where do I get my diary?

Answer:
The Student Diary is published by the Swinburne Student Amenities Association (SSAA) - http://www.myssaa.com.au/

Students can collect a copy of the diary at orientation or from the SSAA office on your campus. Please take along your student ID card that is valid for this year when you are collecting your diary.
Where do I go with an enrolment query?

Answer:
See enrolment queries/problems.
I need to change my subject, who do I contact?

Answer:
See Faculties and Schools.
Where do I go with a fee query?

Answer:
See fee queries/problems.
I need to contact a staff member?

Answer:
See On-Line Staff Directory.

Accommodation

Can Swinburne help me find somewhere to live?

Answer:
See Student Services Housing.

Computing and Information Technology

Where are the computer labs located?

Answer:
See Computer Laboratories.
How can I access my email account?

Answer:
See Information and Technology Services - Email.

Important Resources

What is My.Swinburne?

Answer:
The My.Swinburne system gives students the opportunity to access information from seven of the most commonly used university web applications using a single username and password. Please note your enrolment has to be completed before you can access this service.

From the student portal, users can access information from:
- Allocate Plus (viewing timetable information for Higher Education students)
- Student webmail access
- Blackboard course information (for Higher Education students)
- WebCT course information (for TAFE students)
- Library Information (loans, holds, fines, etc.)
- Student Results from the Student Information System
- Ask George (FAQ website for all current students)
- Student Exam Timetable

See My.Swinburne.
What is Ask George?

Answer:
Ask George (AG) is a frequently asked question (FAQ) website for current students to search for answers to their enquiries or submit enquiries of their own. Your login details for Ask George (AG) are the same as your My.Swinburne portal login.

Swinburne has a database of over 460 questions and answers that you can access 24/7. If the answer is not there, then you can email us your specific question, and we will get back to you within one business day. Just log into the My.Swinburne portal and click on the 'Ask George' link.

See Ask George.
Can I borrow a laptop and get help with referencing techniques?

Answer:
Yes! The Library offers a range of services and equipment – get better results in your course by utilising what it has to offer.

See Library Services.