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Brain Sciences Institute

 BSI Research Units


Emotional IntelligenceResearch Unit

Unit Leader: Dr. Karen Hansen

Introduction:

The Emotional Intelligence Research Unit (EIRU) offers research, development and consultation services that centre on the measurement, utility and development of Emotional Intelligence (EI) in Australian organizations, adolescents, clinical populations and the education system.

EI involves the ability to accurately perceive, appraise and express emotion; the ability to access and/or generate feelings when they facilitate thought; the ability to understand emotion and emotional knowledge; and the ability to regulate emotions. These abilities underlie a number of contemporary workplace variables that are not typically accounted for by IQ and personality.

Currently the EIRU is developing interventions to improve emotional intelligence and has several ongoing studies with Australian companies assessing the efficacy of different development programs. This work is focused on improving the inter-personal skills of Australian leaders and workers. Improving these inter-personal skills is key to developing a more productive and satisfying workplace.

The EI research unit is able to tailor its services to suit the individual requirements of organisations. These services include designing and evaluating programs that develop EI in the workplace; conducting workshops that develop EI and leadership abilities in executives or senior managers; providing consultation to organisations regarding the implementation of EI in the workplace; and working with organisations to design, implement and evaluate programs that focus on specific workplace outcomes such as organisational commitment, work satisfaction, teamwork, sales performance, absenteeism or occupational stress.

The EIRU is also working to support schools in the creation of learning environments that optimise the emotional, social, academic and physical development of children and adolescents to assist them to become happy, healthy and productive members of society.

Aim of the Research Unit

Research

Investigate the developmental stages of EI in children and adolescents and establish developmental norms using the SUEIT test of EI.

Research the environmental, biological and neurological factors influencing the development of emotions, their functions and consequently their manifestations in influencing cognition and behaviour.

Examine the influence of Emotional Intelligence (EI) in all aspects of the school and family systems.

Attract honours and postgraduate students to be involved in research within the unit.

Continually evaluate the developmental programs and measures of EI for use within the family and school systems.

Intervention


Design and evaluate programs for the development of EI in children and adolescents.

Training and Education

Provide training and accreditation to teachers, student welfare coordinators and educational psychologists in the delivery of development programs.

Conduct seminars to inform education professionals about the importance of emotional intelligence with the school system.

Conduct workshops for the development of EI and leadership abilities in principals and leading teachers.

Consultation

Provide support for schools through consultation in regards to EI in schools.

Work with schools to design, implement and evaluate research to evaluate programs, student outcomes and learning-teaching relationships.

Dissemination of knowledge

Publish research in international peer reviewed journals.

Present research at conferences both within Australia and internationally.

Present research outcomes to the general public through popular media and public seminars.

Key Members:

Professor Con Stough
Luke Downey.

Current Research:

Emotional Intelligence in the workplace

The EIRU has an extensive research program on the utility of emotional intelligence in the work-place, the development of an empirical model of emotional intelligence; and the development of a work-place specific measure of emotional intelligence - the Swinburne University Emotional Intelligence Test (SUEIT; Palmer & Stough, 2001). Concerning the utility of emotional intelligence in the work-place, the EIRU is currently examining the relationship between emotional intelligence and various aspects of individual, work-team and leadership performance.

The EIRU has also been the first to examine the measurement properties of a wide number of emotional intelligence tests with a large population sample that is representative of the socio-economic break down and cultural diversity of the Australian population. Measures we have examined and provide Australian norms for include: (1) the Mayer, Salovey, Caruso Emotional Intelligence test (MSCEIT; Mayer, Salovey & Caruso, 1999); (2) the Bar-On Emotional Quotient Inventory (Bar-On, 1997); (3) the Trait Meta-Mood Scale (Salovey et al., 1995); (4) the twenty-item Toronto Alexithymia Scale-II (TAS-20; Bagby, Taylor & Parker, 1994); (5) the scale by Schutte et al (1998); and finally, (6) the scale by Tett et al., (1997). We have gathered data on all these tests collectively and can provide comparative information on each.

The Work-place SUEIT

The EIRU is currently undertaking a number of validation studies with the work-place SUEIT. Such studies are examining the relationship between emotional intelligence and individual, work-team, and leadership performance across a large number of industries in both the public and the private sectors. Other criterion variables include in these studies include measures of personality, trust, performance indicators and leadership. These studies are being run in conjunction with a number of leading human resource firms including SACS Consulting Group, Waite Group, Coyne Didsbury Consulting Psychologists and Career Focus.

Emotional Intelligence Development Programs

A recent study by PhD student Lisa Gardner involved the development, implementation and evaluation of an EI training program for teachers from various educational sectors (primary, secondary and tertiary).

Seventy-nine teachers participated in a 5-week psycho-educational EI training program. The results indicated that EI improved after the training program, that occupational stress decreased and feelings of psychological and physical health increased.

The findings supported the notion that EI can be learned and developed.

Emotional Intelligence and Adolescent Classroom Behaviour

Until recently, few studies concerning disruptive behaviour have been conducted in Australia (Arbuckle & Little, 2004). Disruptive behaviour involves activities that interrupt the learning process thereby causing distress for both teachers and peers. Perspectives in this area tend to concentrate on behaviours that are the most frequent and troublesome to teachers.

Differing levels of student EI may explain the variation in disruptive behaviour. Emotional intelligence (EI) involves the ability to recognise and manage one's own emotions and read and deal effectively with other peoples' feelings (Goleman 1995). While few studies have focused on the link between emotional intelligence and classroom behaviour, researchers have recently assessed the role of emotionality in disruptive behaviour (Cook, Greenberg & Kusche, 1994; Schultz, 2003).

Students participating in this project will complete questionnaires including demographic information, self-reports of classroom behaviour, a checklist of major life events and questions relating to dealing with emotions. Teachers will rate three students who demonstrate a range of low, medium and high levels of disruptive behaviour. Student and teacher data will be analysed together to determine whether the dimensions of EI predict student disruptive behaviour, while controlling for the influence of major life events.

There are several anticipated benefits stemming from this research. As this project is one of several in EI and education conducted at Swinburne University, together they may lay the groundwork for future EI developmental programs. Importantly, this research will provide information for educators and school communities to more effectively develop the social and emotional abilities of students. This study may also provide an empirical basis on which to build the foundations of an EI development program for students.

Secondary benefits of an EI program may include reduction in classroom disruption, improved academic performance, higher levels of school engagement and higher school retention rates. Reduced levels of classroom disruption may also lessen teacher stress and time spent on classroom management, allowing for more time for curricular activities. As students become employees in the future, enhanced skills in dealing with emotions will help them to participate as productive members in the workforce.

Investigation of Emotional Intelligence and Academic Achievement

Emotional Intelligence (EI) is an increasingly popular construct and has been thought to be responsible for success in just about every aspect of a person's life (Goleman, 1995). However, only very few studies have conducted research attempting to substantiate this claim.

The study of academic success has generated sizable literature, mainly focusing on the impact of cognitive abilities and personality on academic success. The capacity of cognitive ability and personality to predict academic success is limited, accounting for 30% of variability in academic grades at most. Seventy per cent of the variance remains to be explained.

Recently, a number of studies have investigated the impact of adolescent EI on academic success (Newsome, Day, & Catano, 2000; Lam & Kirby, 2002; Barchard, 2003; Furnham, 2004; Petrides, Frederickson, Parker, Summerfeldt, Hogan, & Majeski, 2004;). These studies have had mixed results, possibly due to differences in the reliability and validity of the EI tests used.

The aim of this project is to develop an understanding of the role of EI in adolescents. Specifically, we will use school grades to examine the relationship between EI and academic achievement. The students' EI level will be measured using the Adolescent Swinburne University Emotional Intelligence Test ( ), a valid and reliable self-report questionnaire developed specifically for Australian adolescents.

The study will also assess the relationship between:
Adolescent self-rated emotional intelligence and teacher ratings of student's perceived emotional intelligence
Student's and parent's EI

The study will also be examining the role other factors such as:
Coping skills
Major life events
Student perceptions of teacher interactions

Emotional Intelligence Development Programs (adolescents)

Progress in school and completing a secondary education is widely accepted as an important developmental task for adolescents, and success is important for later life (Jessor, Turbin & Costa, 1998). Teese (2002) identified low academic achievement, not getting along with teachers and not fitting in socially as contributing to low satisfaction with school, leading to early school leaving.

Emotional intelligence appears to underpin these factors.

Higher levels of emotional intelligence are related to:
Better academic performance (Lam & Kirby, 2002)
Better social support and satisfaction with social support (Ciarrochi et al, 2001)

Lower levels of emotional intelligence are related to:
·Unauthorised school absences (Petrides, 2004)

While intelligence (IQ) is thought to be fairly fixed and relatively impervious to the effects of education, it appears that emotional intelligence can be developed at any age. Recent research on brain development suggests that adolescence is a critical period for the development of emotional intelligence.

Our vision is to develop an evidence-based program to be conducted by educational and mental health professionals for the development of emotional intelligence in adolescents.

Development of adolescents' emotional competencies is likely to enhance:

  • Peer, teacher and family relationships
  • School engagement
  • Academic achievement
  • Pro-social behaviour.
  • Psychological health
  • Ongoing life-satisfaction

These programs may also provide an arena for mature discussion of issues relevant to adolescents including:
Conflict resolution
Relationships and sexuality
Drug education
Suicide prevention
Racism
Bullying

Measures of Emotional Intelligence
http://www.swinburne.edu.au/lss/bsi/eiu/measuresei.htm

The work-place SUEITTM

The work-place SUEIT is a self-report inventory that indexes the way people typically think, feel and act with emotions at work according to our empirically-based five-factor model of emotional intelligence. It provides an overall score that indicates individual's general work-place emotional intelligence and five sub-scale scores that indicate individuals more specific capacities according to the five dimensions of the model. There are a balanced number of positively and negatively phrased items that help determine inconsistent response patterns and illogical responding.

Test takers respond to the items of the test on a five-point scale that asks them to indicate the extent to which the statements (items) are true of the way they typically think, feel and act at work (1 = never, 2 = seldom, 3 = sometimes, 4 = usually, 5 = always). At 64 items, the work-place SUEIT takes around 15 minutes to complete.

Scoring of the work-place SUEIT is performed by the Emotional Intelligence Research Unit at Swinburne University. The work-place SUEIT response booklet is a scannable form. Individual's results are scanned and entered directly into a data-base.

The EIRU produces three types of different interpretative reports from responses to the work-place SUEIT: (1) Individual Profile, (2) Work-Team Profile and (3) Management Report. According to the requirements of the organisation these are mailed back accordingly once the responses have been scored. Members of the EIRU liaise with organisations providing oral presentations and summations of findings to management and individuals who responded on the work-place SUEIT according to the specific requirements of the organisation. To view a copy of the workplace SUEIT please click here

The Adolescent SUEITTM

The EI research unit has also developed a self-report measure of adolescent emotional intelligence - The Adolescent Swinburne University Emotional Intelligence Test (Adolescent-SUEIT). To view a copy of the Adolescent-SUEIT please click

Conferences and Seminars:

Conference on Emotional Intelligence in Secondary Schools
Melbourne. 5th April 2006

2nd Annual International Symposium on Emotional Intelligence
Hawthorn, Melbourne. 27th October 2006.

Short Courses:

Advanced Professional Development Workshops.

Developing Emotional Intelligence in the workplace

Emotional Intelligence(EI) for teachers

Leadership and Emotional Intelligence (EI)

Occupational Stress and Emotional Intelligence (EI)

Teamwork and Emotional Intelligence (EI)

Key Publications

Journals

Downey, L. A., Papageorgiou, V., & Stough, C. (2006). Examining the relationship between leadership, emotional intelligence and intuition in senior female managers. Leadership and Organization Development Journal, 27(4), 250-264.

Downey, L. A., Godfrey, J., Hansen, D., & Stough, C. (2006). The Impact of Social Desirability and Expectation of Feedback on Emotional Intelligence in the Workplace. E-Journal of Applied Psychology.

Luebbers, S., Downey, L. A., & Stough, C. (2007). The development of an adolescent measure of EI. Personality and Individual Differences, 42(6), 999-1009.

Conference Abstracts

Downey, Luke A., Lee, Brett, & Stough, Con.

Predicting Revenue: Is it a Question of Being Smart, Personable, or People Smart? ISIR 2006 * San Francisco, 14/12/06 * 16/12/06
Emotional Intelligence Symposium

Ryan, Maree, Stough, Con, Downey, Luke A., Care, Esther & Griffin, Patrick.

The Influence of Emotional Intelligence on Gifted and Mainstream Adolescents Academic Achievement. ISIR 2006 * San Francisco, 14/12/06 * 16/12/06
Emotional Intelligence Symposium

Downey, Luke A. & Stough, Con.

Does Emotional Intelligence Predict Scholastic Achievement in Adolescents?
ISIR 2005 Albuquerque, 01/12/05 * 03/12/05

 

 

 

Contact BSI : 400 Burwood Road, Hawthorn, Victoria, 3122,
Australia. Phone: 61 3 9214 4361. Fax: 61 3 9214 5525
e-mail: bsi@swin.edu.au

 


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