Supersearch
known issues and problems |
Downtime at 4.45am every
day
Supersearch will be unavailable for about 5 minutes
from 4.45am (Melbourne time) every day while the system is
backed up. |
Firewall and network security
issues
Supersearch requires access to port 8331. If you
are running personal firewall software and you cannot access
Supersearch, check to see that you have enabled access to
port 8331.
Some networks (especially workplaces) may restrict access
to some ports. If you cannot access Supersearch you may be
blocked from accessing port 8331. Contact your workplace or
ISP systems support.
Some Supersearch functions will open in a new window. If
you are running popup blocker software you should allow popups
from Supersearch. |
Error: 'Target not returning
the record'
This is usually a temporary problem. Try waiting
and searching again. If the problem persists please let
us know. You should be able to link to the database to
do a search in the database's normal interface. |
Error: 'Zero size reply'
or 'Page cannot be displayed'
Occasionally you may get an error page "Zero
size reply" or "Page cannot be displayed" or
similar. This problem happens only occasionally and usually
only for a quite specific action. Most commonly this occurs
when attempting to go to the full view for a particular record.
You will usually find that Supersearch works normally for
all other actions.
The problem is fixed in the next update to the software,
currently scheduled for early November. |
When saving a file,
the 'Save file' window does not open/file is not saved
Security settings in your browser may stop Supersearch saving
records. For example, if the save window does not
open automatically in Internet Explorer, click the Information
Panel at the top of the screen, then choose Download File. |
SFX
known issues and problems |
Firewall and network security
issues
SFX requires access to port 9003. If you are running
personal firewall software and you cannot access SFX, check
to see that you have enabled access to port 9003.
Some networks (especially workplaces) may restrict access
to some ports. If you cannot access Supersearch you may be
blocked from accessing port 8331. Contact your workplace or
ISP systems support.
SFX opens links in a new window. If you are running popup
blocker software you should allow popups from SFX. |
SFX did not link to the
article
SFX will link you as close as it can to the article,
but because of technical limitations in some databases SFX
may sometimes only be able to link you to the table of contents
page, the journal home page, or the database start page. Use
the citation details on the SFX menu to navigate to the journal
article.
These databases do not allow deep linking so SFX will only
be able to link to the database start page: Business &
Industry, eLibrary Australasia, Factiva.
Sometimes SFX will not connect you to the article because
the details in the citation boxes are incomplete or incorrect.
If you know the correct details you can enter these into the
Year, Volume, Issue and Start page boxes on the SFX menu before
clicking the link. |
SFX says there is full
text but the database doesn't have full text
SFX may have a link to the full text but when you go to
the database there is no full text available.
Sometimes journal titles are removed from databases and
it can take several months for the changes to be updated
in SFX. Therefore there are sometimes a small number of
links to full text in SFX when the full text is actually
no longer available. Journal titles are most likely to be
withdrawn from "aggregation databases" including
Business & Industry, EBSCOhost, Elibrary Australasia,
Factiva, Informit, InfoTrac, and ProQuest.
Check the SFX menu to see if full text is available from
another database, or check the library's online
journals directory to see if the journal is available
in another database. The online journals directory is usually
more up to date than SFX, although there are still delays
in updating changes.
|
Software error: SFXResolver::Engine::load_parser:
Cannot load target parser 'Parsers::TargetParser::CATALOG::ALL'
You will get this error if you click the link on
the SFX menu to "Check holdings in Other library catalogues"
but you forget to select a library from the dropdown list.
Select a library from the dropdown list, then click the link. |
Supersearch
and SFX - Problems with specific resources |
In Supersearch, click the information button 
next to a database to see any database-specific issues and
problems. |
