Swinburne student surveys
Frequently Asked Questions
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This page is being redeveloped and may not be up to date. 8 May 2009.
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How do get to and complete the online surveys?
Simply log in to My Swinburne. There is an icon at the top
of every Swinburne page. (Click
here to view flash movies on how to log in and complete the
surveys) Once you have logged in you will see the My Surveys
portlet. Any surveys available for your subject/units or course/programs
will be listed. (Back to top)
I can't log into My Swinburne
Give the help desk a call on 9214 5000 (Back to
top)
What do I do if I am
unable to complete the survey online due to disability?
If you are unable to complete the survey due to a physical disability,
(for example, if the survey is not compatible with your screen reader)
give Lisa or Adele a call and we would be happy to assist you to
complete the survey over the telephone or in person or on hard copy
(large size). Call 9214 5416 or 9214 5331 or e-mail lbolton@swin.edu.au
or adrago@swin.edu.au to arrange a time. (Back to
top)
What formal surveys should
I expect in my time at Swinburne?
There are a number of formal surveys that the University conducts.
Click here for the full list and what they
include.
- TAFE students can expect a Swinburne Experience Survey up to once a year while they
are enrolled and an AQTF Learner Questionnaire before they finish their course. They will also receive a Student Outcomes Survey
about six months after they finish their course/program.
- Higher Education students can expect a Student Feedback on Survey at the end of each unit and the Swinburne
Experience Survey once a year while enrolled. They will
also receive a Graduate Destination Survey and Course Experience
Questionairre about six months after they finish their program.
- Post Graduate by Research students can expect a Swinburne Experience
Survey each year while they are completing thier program. (Back
to top)
Are the surveys compulsory?
All of our formal surveys are optional. But the information
you provide is important! (Back to top)
The survey form won't display properly
The forms use javascript and activeX to function properly.
For example, some questions, only appear if you have answered "Yes"
in a previous question. If your browser security settings are set
too high, the form may not load properly. You may need to
change your security settings in order for the form to load properly.
Click here for instructions on how change your settings in a couple
of the most popular browsers. If you still have trouble, drop us
an e-mail and we will see if we can solve the problem. (Back
to top)
Why don't I have any Student Feedback (on teaching and units) Surveys to complete?
At the moment, only Higher Education is using formal online surveys
of subjects. TAFE is currently using other processes to evaluate
subjects/units and online surveys are under development.
It is also the case that not all subjects are formally surveyed
every time they are run. The current policy is that every
subject/unit is surveyed at least once per year, so not all units
will be evaluated every semester and not all teachers are surveyed
for every unit.. If you think that a subject you are enrolled
in should be surveyed or feel that you would like to provide feedback
for specific teaching staff, let us know in an e-mail and we can
make the suggestion to the relevant Faculty. .(Back
to top)
What do I do if I want to
provide feedback when there are no surveys open?
You can provide feedback whenever you want. To do so, simply
click on the word Feedback,
which is at the bottom of each Swinburne Web Page. This will
take you to a list of types of feedback. To make a complaint or
provide positive feedback about what we are doing well, go to the
Service
Feedback form. This feedback can be anonymous or you can
ask to be contacted regarding action taken in relation to the issues
raised. (Back to top)
Do you know my student ID?
Yes we do. When you log into the My Swinburne portal, the
survey system loads in demographic information (such as gender or
international status) and your program/course enrolment details.
This is so that we can be sure we are accessing accurate information
and also to allow us to do in-depth analysis on the results to develop
the most effective improvement plans. We do not
pass on any information which could identify you to the faculty
or any other area of the University. The reports that we provide
do not identify individuals and we do not
generate separate reports where the program responses are under
10 or unit responses are under 5. (Back to top)
Will you pass on any identifying information
to anyone else?
We do not pass on any information which could identify you to any
other area of the University. The reports that we provide do not
identify individuals and we do not generate separate reports where
the program responses are under 10 or unit responses are under 5.
(Back to top)
What happens to my comments?
We generate a number of reports from the survey results. Firstly,
we generate individual reports with comments for all subject/units
with more than 5 responses or programs/courses with more than 10
responses. We also generate department/school/faculty reports which
give a breakdown on how their units/programs are performing and
also reports to the various facilites and student services areas
which include comments about their services. We do "moderate"
the comments, which means that we do a skim read to identify any
comments which might be offensive or embarrassing and are not constructive.
These comments may be removed by SPQ. Please ensure that your
comments are constructive and relate specifically to your experience
of the program, unit or teaching, as these comments appear in reports that go to academic and faculty staff to help us improve. (Back to top)
What should I include in
my comments?
The written comments are often the most valuable and important
information that we collect through our surveys. They help
us to work out what to do in response the the results for the questions
we have asked. We do ask you, however, not to include comments
which identify individual staff or students or which could be considered
embarrassing or offensive. A good rule of thumb is to only write
what you would be comfortable with your grandmother reading! Also
we would recommend that you do not provide comments which are so
specific it could identify you. SPQ vet all comments and will remove
surveys where comments are deemed offensive, but we hope that this
will not be the case. Don't leave your computer unattended
when you have your My Swinburne portal open just in case!!. (Back
to top)
Who is looking after the formal University
surveys?
The Evaluation Services team! We are part of the Strategic
Planning and Quality Unit which is located in the Chancellery
(including the office of the Vice
Chancellor). We are independant of the teaching, research
, and corporate areas of the University. (Back
to top)
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