Swinburne
University of Technology is committed to the provision of excellent
customer service and welcomes all feedback in order to recognise best
practice and to provide continuous improvement to our processes and
service.
As part of this ongoing commitment to quality, students and other
recipients of the University's services have the opportunity to
register any feedback they may have regarding the quality of the
service received. Where practicable, every effort will be made to
respond to stakeholders as appropriate within a ten day period.
All comments, suggestions and complaints will be carefully reviewed
and monitored and, where appropriate, quality improvement measures
introduced.
