Role of the Ombudsman in Relation to Complaints
The University is committed to ensuring that all students have a positive relationship with the University and its staff members.
Where problems arise, the University has established appropriate procedures that include processes for receiving and processing complaints.
Most complaints are resolved at the local level. If you have a complaint or grievance, you should raise the matter with the relevant School or Department manager in accordance with the relevant procedure.
The procedures also detail further steps to take if your problem is not resolved at the local level.
It is important to follow the appropriate sequence of steps in raising a complaint or grievance to ensure that the matter proceeds smoothly.
Complaints about administrative actions and decisions of the University can be made to the Victorian Ombudsman. The Ombudsman is, generally, the office of last resort. If you have not followed the steps laid down in the relevant University procedures, the Ombudsman may ask you to do so before accepting your complaint.
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Contact:
Please visit the Ombudsman Victoria website for further information.