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International and Development Operations
International and Development Operations supports the core business activities of the division through the management of systems that position Swinburne to maximise recruitment efforts and market share.
The unit ensures compliance with ESOS and the National Code, maintains quality assured business systems, and focuses on continuous improvement and customer service.
It is also the key provider of support services for international students designed to enhance their experience, including programs, activities, pastoral care and advice.
Contact Us
Tanya Walsh
Executive Assistant
p: +61 3 9214 4849
f: +61 3 9214 5117
e: twalsh@swin.edu.au
Staff resources (OPAX log in required)
Internationalisation
Recruitment (international and domestic)
- Enquiry management and the CRM team
- Agents database
- Agents pro forma contract
- Under 18 - information for agents
Admissions
- SAMS intranet
- SAMS database
- Admissions Work Instructions (International)
- Admissions feedback reporting
Services (international students)
- Under 18 - guidelines for accomodation and welfare arrangements
- Under 18 - student agreement
- Under 18 - declaration of care arangements
- Under 18 - homestay checklist
- Critical incident guidelines for international onshore students
- Customer service manual
- Online student induction/data records
- Feedback and complaints from international students
