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Student Feedback and Complaints Form

Section 1 - Overview

As part of Swinburne’s ongoing commitment to quality, students have the opportunity to register any complaints, suggestions and compliments they may have regarding the quality of the academic, administrative and support services that the University provides. All feedback will be carefully reviewed and where appropriate quality improvement measures introduced.

In most circumstances Swinburne will acknowledge receipt of your feedback with 2 working days.

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  Hard copy of Form (pdf version)

Fields marked with an * are mandatory.

Section 2 - Details of Complaint, Suggestion or Compliment

1. Where are you enrolled?

   1. TAFE
   2. Higher Education
   3. Sarawak
   4. Swinburne College
   5. NICA
   6. Other
2. Which Faculty/School/Department?*
3. Feedback relates to which area?

   1. Academic
   2. Administration
   3. Support Services
   4. Other
4. Could you please provide us with some details of your complaint, suggestion or compliment? *

Section 3 - Further Information on Complaints

1. What action would you like us to take to resolve the complaint?
2. Have you spoken to a Swinburne staff member about your complaint?

   1. No
   2. Yes
3. (If Yes to above question) Name of Swinburne staff member you spoke to
4. Did you want Swinburne to follow up with you about the complaint?

   1. No
   2. Yes
5. (If Yes to above question) Please provide your contact details in section 4

Section 4 - Contact Details

1. Should you choose to provide your contact details we will keep you informed of the outcomes of the investigation into your feedback and seek clarification if required
2. Name
3. Student ID
4. Address
5. Telephone Number
6. Email Address

Privacy

1. Swinburne University of Technology collects, uses and destroys your information in accordance with our Privacy Policy, which can be found at http://policies.swinburne.edu.au/ppdonline/showdoc.aspx?recnum=POL/2008/166. If you have any queries relating to information included on this form please contact the Strategic Planning and Quality Office on (03)9214-5404 or by email spq@swin.edu.au