Maintenance Requests

The Operations & Services Department is responsible for all repairs and maintenance across the University. The Department ensures that all work is carried out by either internal qualified trade’s persons or external contractors, who are compliant with Australian regulatory and legislative requirements. All work is checked to ensure compliance and is signed off by an in-house Facilities and Services Operations staff member as appropriate.

Maintenance & Service requests are logged and monitored via a program called WSMplannet (WSMenterprise) System, which can be accessed across all campuses. The WSMplannet (WSMenterprise) System provides a rapid response service for requests and queries for all operational support such as furniture relocations, equipment breakdown, cleaning services etc.

Compliance sign off will be completed by either the Associate Director of Facilities and Services Operations, Senior Maintenance Officers, Maintenance Officers, an appropriate in-house trades person and/or other leading hands.

Any concerns regarding the safety of work completed should be made known to Facilities & Services Operations & Services Department, by contacting us on 9214 8999.

WSMplannet

All maintenance requests are to be logged via WSMplannet except for urgent matters.  These can be phoned through to Hawthorn x8999, Prahran x6748 and Eastern x1684.

If you do not have access to WSMplannet, please contact your Administration staff to log a request on your behalf.

To arrange access to the WSMplannet System, please contact:
Judy Grabham
Phone: 9726 1744
Email: jgrabham@swin.edu.au