Cleaning and Waste
Swinburne University
Cleaning Contractors
Swinburne University has one external cleaning contractor covering
the six campuses.
Swinburne's objective through the Cleaning Contract is to:
Maintain all areas to a high standard of hygiene and tidiness, meeting
the expectation of users;
Implement best management practices in cleaning operations;
Achieve efficient and effective performance;
Ensure the health and safety of staff, students and users of the
designated areas.
The contractor is also responsible for the cleaning of external
areas such as entrance and exit areas, pathways, verandahs and balconies
or for moving furniture and exam set ups. Any requests for services
or queries should be submitted via the Remote
Requester system.
Process for Routine Services
The Remote Requester system
should be used to log requests including cleaning including complaints
for missed services. For urgent matters contact the Operations Department,
Hawthorn 9214 8086, Prahran 9214 6750, Eastern Campuses 9726 1684.
Where there are ongoing problems please contact the Contracts Administrator,
Debbie Stapleton by email dstapleton@swin.edu.au
Process for Additional Services
Additional cleaning services including quotations can be arranged
via the Remote Requester system.
Please note requests for additional services will only be actioned
where an account code is supplied.
Swinburne staff should not approach cleaning staff directly with
complaints or requests for a variation to cleaning routines or other
additional works.
General Information
Cleaning services are undertaken on all campuses Monday to Friday.
A detailed specification is available to Departmental Managers on
request.
The Cleaning Contractors are required as far as practicable to
use materials supplied by a Quality Assured Company as defined by
the relevant standard.
Cleaners and/or supervisors employed by the Cleaning Contractor
are subject to a security clearance process before they can work
on the University site.
Cleaners employed by the Contractor to work on University sites
are required to wear company uniforms including company staff identification
at all times.
Cleaners employed by the Contractor have been properly trained
to carry out all duties related to their employment.
Cleaning staff have been instructed not to move or touch items
left on desks or shelves including items of equipment, papers, documents
books etc. regardless of whether they obstruct cleaning services.
Cleaning staff will only remove rubbish that is placed in a rubbish
bin.
The Cleaning Contractor is required on a fortnightly basis to complete
a Swinburne cleaning system quality control report. The cleaning
service is evaluated against specified criteria.
Cleaning Contract
Specifications
The following is an extract from the contract that covers the
overall responsibilities of the contractor.
Frequency of Works
1. Rubbish Removal
| Work Duties |
Frequency |
| Empty wastepaper, garbage containers, etc. and where necessary
wipe and disinfect both internal and external area of the container. |
Daily |
| Remove all non-recyclable waste to central collection points |
Daily |
| Remove all rubbish from all buildings before 7 am |
Daily |
| Place all recyclable waste in approved receptacles. |
Daily |
| Replace liners in waste containers used for food waste. |
Daily |
| Empty and clean all external ‘smokers’ trays. |
Daily |
| Wash and disinfect all waste containers used for the disposal
of food removing all dust, dirt, grime, graffiti, finger marks,
food or drink spills, or other offensive matter. |
Weekly |
| Take recyclable waste receptacles to collection points as
indicated by the Facilities and Services Group. |
As Required |
| Replace liners in waste containers if damaged, smelly or soiled. |
As Required |
2. Floors
2.1. Including entrances, stairwells, foyers, landings corridors,
lecture theatres, student lounges, classrooms and offices. Note:
all floors to be left dry and in a non-slip and safe condition.
As required, deal with minor emergencies such as spills and stains
from coffee and other drinks, photocopies and the like.
| Work Duties |
Frequency |
| Vinyl |
| Sweep thoroughly with impregnated sweeping tool paying attention
to all corners and edges to prevent dust dirt or rubbish build-up. |
Daily |
| Wash all vinyl surfaces to remove all spills, marks or stains. |
Daily |
| Machine buff with spray all resilient floor coverings to remove
all scuff marks and establish a high sheen. |
Weekly |
| Strip and reseal floors |
Quarterly |
| Polished Timber
|
| Sweep thoroughly with impregnated sweeping tool paying attention
to all corners and edges to prevent dust, dirt or rubbish build-up. |
Daily |
| Wash all polished timber surfaces to remove all spills, marks
or stains. |
Daily |
| White Cement Screed
|
| Sweep thoroughly with impregnated sweeping tool paying attention
to all corners and edges to prevent dust, dirt or rubbish build-up. |
Daily |
| Wash all white cement screed surfaces to remove all spills,
marks or stains. |
Daily |
| Carpets
|
| Remove loose paper and other rubbish. |
Daily |
| Fully clean all carpets, rugs, walk-mats, etc. with vacuum
cleaner, including all corners and edges and, where possible,
under furniture with wand type cleaning attachment. |
Daily |
| Spot clean all carpets, remove spills, marks and stains with
cleanser approved by the University, and remove loose debris. |
Daily |
| Steam clean traffic areas such as passageways, front entrance
and lift entry areas. |
Quarterly |
| Steam clean all carpeted areas. |
Annually |
| Report all mark and stains that cannot be removed without
damage to surfaces to Facilities & Services Group. |
As Required |
3. Lifts
| Work Duties |
Frequency |
| Lift interior – carpet: vacuum clean, including corners
and edges and door tracks. |
Daily |
| Lift interior – steam clean carpeted floors and strip
and seal vinyl floors. |
Monthly |
| Spot clean floor, doors, walls, ceiling, to remove all marks
and/or prevent build up of dust, grime, dirt, graffiti, finger
marks or other offensive matter, etc. |
Daily |
| Damp dust ledges. |
Daily |
| Remove marks from all panels of lifts. |
Daily |
| Vacuum lift tracks and ensure that all dust build up and rubbish
is removed. |
Daily |
4. Escalators
| Work Duties |
Frequency |
| Clean and polish hand rails. |
Daily |
| Wipe down sides of escalators. |
Weekly |
| Clean treads with tread brush, and remove any chewing gum
and stickers. |
Weekly |
| Remove any signage or stickers from escalators. |
Daily |
5. General Duties
5.1. Includes walls, windows, window sills, fixed seating, signs,
ceilings, doors, ledges, counter tops and other horizontal surfaces.
| Work Duties |
Frequency |
| Clean doors, signs, walls, vents, door hardware, skirtings
boards, light switches and doorjambs to remove all scuff marks,
grime, splash marks, finger marks and other offensive matter. |
Daily |
| Remove any posters other than those affixed to notice boards. |
Daily |
| Remove all visible cobwebs with duster or clean broom. |
Daily |
| Damp dust low level sills, counter tops, benches and ledges. |
Daily |
| Spot clean all glass, mirror & metal surfaces & their
surrounds in internal areas to remove dust, dirt, grime, graffiti,
fingermarks, cobwebs, posters or any other offensive matter. |
Daily |
| Spot clean all glass, mirror & metal surfaces & their
surrounds at standing level in external areas to remove dust,
dirt, grime, graffiti, finger marks, cobwebs, posters, or any
other offensive matter, paying particular attention to entrances
to each campus. |
Daily |
| Dust all window ledges, and partition ledges at standing level. |
Weekly |
| Dust all wall surfaces |
Monthly |
| Remove dust from ceiling air vents. |
Monthly |
| Dust windows to a height of 3.5 metres. |
Monthly |
| Clean all external signs to a height of 3.5 metres. |
Monthly |
| Wash all windows, glass, mirror and metal surfaces and their
surrounds in internal areas and entrance ways to a streak-free
finish. |
Six Monthly |
| Wash all glass, mirror and metal surfaces and their surrounds
at ground floor level in external areas. |
Six Monthly |
| Wash painted timber door panels/partitions including frames. |
Quarterly |
| Report all graffiti and other marks or stains which cannot
be removed without damage to surfaces to the Facilities Division. |
As Required |
6. Amenities
6.1. Includes – Staff Rooms, Common Rooms, Kitchens, etc.
| Work Duties |
Frequency |
| Fully clean all carpets with vacuum cleaner, including all
corners and edges and, where possible, under furniture with
wand type cleaning attachment. |
Daily |
| Spot clean all carpets to remove spills, marks and stains
with cleanser approved by the University, and remove loose debris. |
Daily |
| Report all marks and stains that cannot be removed without
damage to the surface, to the Facilities Division. |
Daily |
| Clean cabinet and bench tops, behind & underneath moveable
whitegoods. |
Daily |
| Wipe clean all tables, chairs, etc. |
Daily |
| Remove dust and marks from external surfaces of cupboards,
refrigerators, walls, doors. |
Daily |
| Spot clean external surfaces of stoves, refrigerators, microwave
ovens, toaster, and other appliances to remove and/or prevent
build-up of dust, grime, dirt, graffiti, spills, finger marks
or other offensive matter. |
Daily |
| Sweep and Mop floors. |
Daily |
| Clean and wipe stainless steel sinks and drainers. |
Daily |
7. Furniture
7.1. Includes – Furniture, Equipment, Fixtures and Fittings,
etc.
| Work Duties |
Frequency |
| Spot clean all furniture and equipment items to remove all
dust, dirt, grime, graffiti, spills, finger marks or other offensive
matter. |
Daily |
| Reposition all furniture to its normal place in classrooms,
lecture theatres and common rooms, offices, staff amenities. |
Daily |
| Report all furniture found to have been removed from its usual
place. |
Daily |
| Dust all office furniture, including desks, chairs, fire fighting
appliances, counter tops and other horizontal surfaces. |
Daily |
| Wipe clean director boards to remove finger marks and wipe
ledges. |
Daily |
| Tidy and straighten any newspapers, magazines on tables, etc. |
Daily |
| Damp dust all resilient furniture surfaces to remove all dust,
dirt, grime, graffiti, spills, finger marks or other offensive
matter. |
Daily |
| Clean screens of television sets to remove and/or prevent
dust, dirt, grime, graffiti, spills, finger marks or other offensive
matter. |
Daily |
| Spot clean: window furnishings, clocks, paintings, light fittings,
switches, door handles, diffusers, signs, taps, drinking fountains,
whiteboards, shelves. |
Daily |
| Remove sticky tape from walls, windows, handrails, etc, reporting
any damage including removal of paint to Facilities and Services
Group. |
Daily |
| Disinfect Telephones to remove and/or prevent the build-up
of dust, dirt, grime, graffiti, finger marks or other offensive
matter. |
Weekly |
| Polish clean all stainless steel, copper, brass fittings. |
Weekly |
| Dust fans, picture frames and picture rails and behind readily
movable furniture and furnishings. |
Weekly |
| Report to Facilities & Services Group:
|
| All graffiti, other markings or stains that cannot be removed. |
As Required |
| Any item which appears to be damaged or malfunctioning. |
As Required |
| All window coverings, screens, blinds or curtain fabric which
needs to be cleaned or repaired. |
As Required |
| Wash all vinyl, and similar type covered table tops and chairs. |
Quarterly |
8.
8.1. Toilets, Washrooms, Bathrooms, Sick or First Aid Rooms, Shower
Areas & Change Rooms.
8.2. Includes pans, seats, lids, urinals, taps, all fittings, pipes,
doors, door handles and hinges, mirror push plates, kick plates,
wall and floor tiles, basins, flushers, toilet paper and towel dispensers,
electric hand dryers, plugs, drains, shower roses, shower recesses,
partitions, locks, clothes hooks and bins, etc.
| Work Duties |
Frequency |
| Service all toilets, including after peak traffic periods,
which includes thoroughly scrubbing toilets with approved disinfectant,
wiping around bowl, seats, lids, handles and pipes. |
Daily |
| 2nd Cleaning Service to toilets – prior to evening class
start times to ensure toilet paper is replaced, all rubbish
is removed and bins emptied, basin wiped down, toilets cleaned
again and floors mopped if necessary. |
Daily |
| Clean and disinfect areas to remove all dust, dirt, grime,
graffiti, spills, finger marks or other offensive matter to
a standard which complies with every Hygienic and OHS requirement
or standard imposed by or under any law in force in the State
of Victoria. |
Daily |
| Remove roses and clean urinals, wash floors, including plugs
and drains and stainless steel and chrome fittings. |
Daily |
| Sweep & mop floors attending to corner areas, behind pans. |
Daily |
| Check and replenish all toiletry supplies including toilet
paper, hand towels, soap and tissues from the University’s
stock. |
Daily x 2 |
| Spot clean marks from partitions and walls. |
Daily |
| Thoroughly wash down partitions. |
Weekly |
| Clean and wipe down vanity tables/wash benches in powder rooms. |
Daily x 2 |
| Wipe handryers and wall underneath. |
Daily |
| Wipe grills on doors removing all dust. |
Daily |
| Report any item, which appears to be damaged or malfunctioning
to the Facilities & Services Group. |
Daily |
| Wipe down lockers including tops. |
Weekly |
| Deep clean/pressure clean & scrub toilet floors |
Monthly |
| Deep clean of all urinals including thoroughly scrub all stainless
steel and porcelain urinals, using appropriate chemicals and
bottle brush and deep cleaning of all drains. A schedule of
these works is required. |
Quarterly |
9. External Areas
9.1. Including areas not covered by Grounds Maintenance such as
immediate entrance and exit areas, pathways, verandas, roof top
patio and balconies.
| Work Duties |
Frequency |
| Rubbish |
| Empty and clean all waste containers including smokers’
trays. |
Daily |
| Remove all collected waste to collection point. |
Daily |
| Clean and disinfect bins after waste has been removed. |
Daily |
| Pick up and sweep all rubbish and debris from all external
areas. |
Daily |
| Hot wash 240 litre bins. |
Weekly |
| Glass |
| Main entry doors and windows to be cleaned. |
Daily |
| Remove all posters and sticky tape residue from windows and
main entry doors. |
Daily |
| Building glass entrance doors to be cleaned with water and
squeegee or glass cleaning compound and polishing with dry cloth,
cleaning up residue from frames, sills and/or floors with o
remove dust, dirt, and grime to a streak-free finish. |
Monthly |
| Building Exteriors |
| Spot clean all external walls in proximity to main entrances
and door surfaces and columns to remove all scuff marks, grime,
finger marks and other offensive matter including cobwebs. |
Monthly |
| Pressure wash external ground area removing any building of
spilt drinks, etc. |
Weekly |
| Remove all posters and sticky tape other than those affixed
to noticeboards. |
Daily |
| Wash all immediate entrance and exit areas, pathways, verandas,
roof top patio and balconies within 10 metres of the entry doors. |
Weekly |
| Report all graffiti and other marks and stains that cannot
be removed without damage to the surface, to Facilities &
Services Group. |
As Required |
| Spot clean all external walls and door surfaces and columns
to remove all scuff marks, grime, finger marks and other offensive
matter including cobwebs. |
Monthly |
| Outdoor Furniture, Fixtures & Fittings
|
| Spot clean all furniture items and external signs to remove
all dust, dirt, grime, graffiti, finger marks or other offensive
matter including cobwebs. |
Weekly |
| Wash down and clean external shade awnings, both sides (including
“sails”). |
Six Monthly |
| Report any item of furniture, fixture or fitting which appears
to be damaged or malfunctioning to the Facilities Division. |
As Required |
| Report all graffiti and other marks or stains which cannot
be removed without damage to surfaces to the Facilities Division. |
As Required |
10. Recycling
| Work Duties |
Frequency |
| Distribute paper recycling bins to departments and designated
areas. Check bins daily and when full remove to designated locations
for collection by Recycling Contractor. |
Daily |
| Collect cardboard, flatten and bale (except Hawthorn Campus).
Take to designated areas for collection. |
Daily |
| General Waste bins – put out for collection and then
return to designated areas. |
Daily |
| General Waste bins are to be hot washed and wiped down. |
Weekly |
| Comingle bins are to be placed around the Campus designated
areas. Check for contamination and remove any paper or plastic
bags. |
Weekly |
| Comingle bins are to be hot washed and wiped down. |
Weekly |
11. Reporting of Faults
| Work Duties |
Frequency |
| Report all faults (including safety concerns) of relevant
equipment, lifts, lighting, escalators, furniture, toilets and
floor furniture, etc. |
Immediately |
Recycle Paper Disposal
Staff should empty personal recycle boxes into the blue recycle
bins provided. Cleaning Contractors are responsible for collection
of paper from the blue recycle bins only.
Cardboard Disposal
Hawthorn Campus
At Hawthorn, the Operations Department is responsible for the removal
of cardboard. Staff should flatten boxes and log a work request
to have the cardboard removed.
All Other Campuses
The Cleaning Contractor is responsible for removal of cardboard
at all other campuses. Staff should flatten boxes and log a work
request to have the cardboard removed.
Security Paper Destruction
This service is not the responsibility of the Cleaning Contractor.
Departments can arrange it directly with the company INFOSHRED 1300
850 038. Departments will be charged directly for the service.
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