Overview

The Conflict Resolution short course teaches you what creates workplace conflict, and gives you an  understanding of why it occurs.

You'll learn how to develop conflict resolution strategies and a strong insight into why people act a particular way, while developing empathy for difficult and diverse behaviours.

By understanding different communication styles, you'll grow your emotional intelligence and be able to work among a range of different people.

Who should attend

This course is for individuals at all skill levels who want to learn about different forms of conflict that arise in the workplace.

Skills you’ll learn

  • Conflict resolution
  • Communication
  • Teamwork and collaboration
  • Active listening

Learning outcomes

  • Understand types of conflict in the workplace and how it can manifest.
  • Explore the different ways conflict can be expressed; such as aggression, assertion, and passiveness.
  • Develop effective conflict resolution strategies as you deal with difficult situations and people.
  • Explore the use of assertiveness, active listening, communication, body language, and teamwork to overcome conflict.
  • Respond to diversity.
  • Leverage grievance and conflict resolution procedures.

About your instructor

  • head shot of Paul Mischel

    Paul Mischel

    Paul has an eclectic background spanning 29 years across multiple industries and excels in simplifying intricate concepts.
  • “[The best part of the experience was] the relevant examples, small group interactions and the lived experiences of the facilitator.”

    Ali , Conflict Resolution

Why Swinburne?

Delivered by facilitators who are industry experts

Participant course training manual

Live Online delivery allows you to do the course from anywhere

Access to our team of Customer Development Advisors

Upcoming dates
Day(s)
Time
Conflict Resolution
Day(s)
6 May 2024
Time
09:15 AM - 04:00 PM
Conflict Resolution
Day(s)
18 July 2024
Time
09:15 AM - 04:00 PM
Conflict Resolution
Day(s)
30 September 2024
Time
09:15 AM - 04:00 PM
Conflict Resolution
Day(s)
4 December 2024
Time
09:15 AM - 04:00 PM
Live Online Delivery

Our Live Online delivery

Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face-to-face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.

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