Faculty of Business and Law

Customer Experience and Insight (CXI) Research Group

Our staff

The CXI Research Group team comprises specialists in the fields of consumer psychology and behaviour, retailing, services, marketing, and management.

Co-led by Sean Sands and Heath McDonald, our team shares a unique background that combines academic training and commercial experience.

Leadership group

Name Position Contact Location
Associate Professor Sean Sands Co-Director CXI Research Group
Professor Heath McDonald Co-Director CXI Research Group BA1012
Dr Adam Karg Lead. Sport and Wellbeing Building BA
Dr Timothy Bednall Lead. Employee Experience BA1005
Dr Jason Pallant Lead. Service Innovation
Dr Carla Ferraro Lead. Retail and Consumer

Consultants and associates

Name Position Contact Location
Nicholas Day Consultant
AGSE 324
Dr Civilai Leckie Senior Lecturer, Marketing
Ms July Nguyen Senior Consultant

Post-doctoral researchers and PhD candidates

Name Position
Ms Lois Shedd Postdoctoral Research Fellow

Professional staff

Name Position Contact Location
Kristy Horne Client Liaison and Research Support AGSE324

Adjunct staff

Professor Jonathan Elms Massey University
Professor Alexis Mavrommatis EADA Business School
Dr Colin Campbell Kent State University