Faculty of Business and Law

Customer Experience and Insight (CXI) Research Group

Partnership platform

CXI believes in the power of partnership, and ExChange is our platform for sharing knowledge and building networks.

ExChange benefits

As an ExChange member, you'll have access to the following range of benefits:

ExChange Pulse

ExChange Pulse is our quarterly omnibus customer experience survey of 500 Australian consumers. As a partner, you will receive a report made up of CX questions, ExChange partner questions, and your own set of exclusive and personalised questions. 

Quarterly Omnibus Survey

5 exclusive questions + 1 ExChange question

Insights and inspiration

Stay up-to-date with ever-evolving consumer needs and expectations. Through our tailored offerings, we outline the most relevant trends that currently shape the business and consumer arena, highlighting opportunities for you to innovate, optimise and leverage experience.

Inspiration Packs

2 per year

Research Briefs

9 per year

Research Briefings (Triannual)

1 ticket

Inspiration Review

1 per year

CXI Seminar #1 (March)

10 tickets

CXI Seminar #2 (August)

10 tickets

In-house Inspiration Talk

1 per year

Executive education

Receive early access and exclusive discounts to our highly sought-after executive education courses led by thought leaders and pragmatic practitioners. 

Strategic Planning Management in Retailing

Early access
and 10% off all registrations

Strategic Transformation in Retailing

ExChange Community of Practice (CoP)

Comprised of partner representatives, key Swinburne Business School faculty members, and industry thought leaders, members of the ExChange CoP share a commitment to creating customer value and competitive advantage by focusing on experience. By participating in this exclusive network, representatives can share insights, shape priorities, and co-create CXI’s offerings to optimise the value for your organisation and your customers.

CoP Evenings (Quarterly)

1 invitation

ExChange Expo (November)

2 tickets

Nominations to the ExChange Expo

Up to 5 invitations


Members are invited to fulfil the following commitments to the CXI Research Group:

  • contribute to CoP meetings and/or the annual Competing on CX Symposium.
  • provide input into the development of custom CX Pulse questions.
  • invest an annual fee of $8000 (plus GST).

We value diversity in our membership base to stimulate a variety of perspectives and ideas. To achieve this, we look for a balance of firms across a broad scope of regions and industries.

Join ExChange

To become an ExChange member, contact us:

Kristy Horne
Client Liaison & Research Support Officer
Telephone: +61 3 9214 5961
Email: khorne@swinburne.edu.au