Faculty of Business and Law

Customer Experience and Insight (CXI) Research Group

Partnership platform

CXI believes in the power of partnership, and ExChange is our platform for sharing knowledge and building networks.

ExChange benefits

As an ExChange member, you'll have access to a range of benefits.

Exclusive events

Exclusive invitations and discounted or complimentary tickets to research seminars, networking events, and globally renowned executive education programs.

Inspiration content

Tailored and up-to-date content on the issues reshaping experience today, including periodic CX Inspiration Packs, in-house Inspiration Talks, and the annual Inspiration Review.

Community of Practice

The unique opportunity to participate in the ExChange Community of Practice (CoP), comprised of partner representatives, key faculty members, and other thought leaders who share a commitment to creating customer value and competitive advantage by focusing on experience.

ExChange Pulse reports

Customised research offerings, including exclusive and personalised questions in the quarterly ExChange Pulse omnibus customer experience survey.

2018 quarterly timings:

 ExChange PulseQuestions dueData collection & analysisReport delivery
Q1  1 February 2018 February - March Mid March
Q2  1 May 2018 May - June Mid June
Q3  1 August 2018 August - September Mid September
Q4  1 November 2018 November - December Mid December


Members are invited to fulfil the following commitments to the CXI Research Group:

  • contribute to CoP meetings and/or the annual Competing on CX Symposium.
  • provide input into the development of custom CX Pulse questions.
  • invest an annual fee of $8000 (plus GST).

We value diversity in our membership base to stimulate a variety of perspectives and ideas. To achieve this, we look for a balance of firms across a broad scope of regions and industries.

Join ExChange

To become an ExChange member, contact us:

Kristy Horne
Client Liaison & Research Support Officer
Telephone: +61 3 9214 5961
Email: khorne@swinburne.edu.au