CXI believes in the power of partnership, and ExChange is our platform for sharing knowledge and building networks.
As an ExChange member, you'll have access to a range of benefits.
Exclusive invitations and discounted or complimentary tickets to research seminars, networking events, and globally renowned executive education programs.
Tailored and up-to-date content on the issues reshaping experience today, including periodic CX Inspiration Packs, in-house Inspiration Talks, and the annual Inspiration Review.
Community of Practice
The unique opportunity to participate in the ExChange Community of Practice (CoP), comprised of partner representatives, key faculty members, and other thought leaders who share a commitment to creating customer value and competitive advantage by focusing on experience.
ExChange Pulse reports
Customised research offerings, including exclusive and personalised questions in the quarterly ExChange Pulse omnibus customer experience survey.
2018 quarterly timings:
|ExChange Pulse||Questions due||Data collection & analysis||Report delivery|
|Q1||1 February 2018||February - March||Mid March|
|Q2||1 May 2018||May - June||Mid June|
|Q3||1 August 2018||August - September||Mid September|
|Q4||1 November 2018||November - December||Mid December
Members are invited to fulfil the following commitments to the CXI Research Group:
- contribute to CoP meetings and/or the annual Competing on CX Symposium.
- provide input into the development of custom CX Pulse questions.
- invest an annual fee of $8000 (plus GST).
We value diversity in our membership base to stimulate a variety of perspectives and ideas. To achieve this, we look for a balance of firms across a broad scope of regions and industries.